ANA PAULINA BOSCH VIELMA
Phoenix
Summary
Customer-focused professional with strong background in hospitality and team leadership. Delivered exceptional guest experiences in fast-paced and digital environments. Skilled in front-desk operations and client relations, ensuring efficient multitasking and organization. Committed to driving team success while managing responsibilities independently.
Overview
12
12
years of professional experience
Work History
Consultant and Sales representative
NVisionU
01.2024 - 08.2025
- Facilitated onboarding and communication for members in a digital education platform, enhancing user engagement.
- Coordinated schedules and organized materials to streamline communication processes.
- Addressed inquiries to foster positive client experiences and strengthen relationships.
- Maintained high accountability and performance in a results-driven environment.
Team manager & sales representative
MyDailyChoice
01.2023 - 01.2024
- Oversaw daily operations of 12+ educational consultants
- Streamlined team organization and retention efforts to improve team cohesion.
- Facilitated group communications and maintained structured workflows.
- Organized program materials and supported team operations to enhance workflow.
- Facilitated client engagement and follow-up processes to strengthen relationships.
Team Leader & Client Support
IM Academy
01.2020 - 01.2023
- Led and supported team of 250+ members in onboarding, enhancing communication and coordination efforts.
- Managed scheduling and facilitated structured meetings to streamline team collaboration.
- Provided one-on-one support to foster smooth participation and engagement among team members.
- Operated independently in a results-driven environment.
Waitress Supervisor
Punto Verde Al Fresco
San Juan
01.2017 - 01.2020
- Oversaw multiple tables, ensuring accurate order delivery and professional interactions with guests.
- Addressed guest concerns promptly, fostering a welcoming and positive dining experience.
- Supported bartenders during busy shifts.
- Provided attentive customer service in fast-paced restaurant environment environment to enhance guest satisfaction.
- Monitored cash register operations during shifts for accuracy of transactions.
- Resolved customer complaints in a timely manner with professionalism.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
Office Assistant
InQ Enterprises, LLC
San Juan
01.2014 - 12.2016
- Coordinated appointment scheduling and administrative tasks to ensure smooth operations.
- Executed data entry and organized filing systems to enhance information accessibility.
- Created client presentations and documents to support effective communication.
Camp Counselor
DeVarona Camp
San Juan
06.2015 - 08.2015
- Supervised daily activities and ensured camper safety throughout the camp experience.
- Supervised groups of children, ensuring their safety during activities.
- Organized engaging recreational programs and facilitated group activities for campers.
- Fostered positive team environment, promoting cooperation and engagement among staff.
- Collaborated with staff to develop and implement camp policies and procedures.
Education
High School Diploma -
Academia Maria Reina
01-2016
College Coursework Completed
Universidad Politécnica De Puerto Rico
Puerto RicoCollege Coursework Completed
St. Thomas University
Skills
- Client relations
- Guest relations
- Hospitality management
- Payment processing
- Calendar management
- Administrative organization
- Fast-paced multitasking
- Software proficiency
- Team collaboration
- Conflict resolution
- Detail-oriented
- Quick learner
- Open to feedback
- Reception support
Languages
- Spanish
- English
- Spanish
Job Preferences
- Coffee shops
- Receptionist/front desk
- Office assistant/admin roles
Timeline
Consultant and Sales representative
NVisionU
01.2024 - 08.2025
Team manager & sales representative
MyDailyChoice
01.2023 - 01.2024
Team Leader & Client Support
IM Academy
01.2020 - 01.2023
Waitress Supervisor
Punto Verde Al Fresco
01.2017 - 01.2020
Camp Counselor
DeVarona Camp
06.2015 - 08.2015
Office Assistant
InQ Enterprises, LLC
01.2014 - 12.2016
High School Diploma -
Academia Maria Reina
College Coursework Completed
Universidad Politécnica De Puerto Rico
College Coursework Completed
St. Thomas University