Anari Donaldson
Atlanta,GA
Summary
Highly skilled customer service representative enthusiastic about ensuring optimal customer service as a flight attendant for SkyWest Airlines. Energetic team player with top-notch organizational skills. Excels at customer satisfaction and retention. Reliable and hardworking in deadline-driven environments.
Overview
4
4
years of professional experience
Work History
Administrative Secretary
William R. Harvey Leadership Institute, Hampton University
Hampton, VA
08.2018 - 09.2018
- Answered customer telephone calls, regarding inquiries and/or redirecting or escalating, as necessary, to appropriate university professional staff and/or departments.
- Opened and distributed all incoming departmental correspondence, identifying urgent response, as needed.
- Consistently improved customer satisfaction through expert resolution of conflict, issues, and concerns.
- Assisted administrative team members and professionals with completing daily tasks in order to maintain a smooth workflow.
- Escorted visitors to specific offices or meeting rooms.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Customer Service Representative
United States Air Force
Eielson Air Force Base, AK
02.2015 - 03.2017
- Developed a reputation as an efficient service provider with high levels of accuracy, asking open ended question to assess customer needs, and providing resolution in a timely and empathetic manner.
- Ensure compliance and adherence with personnel policies, directives, and procedures.
- Conducted in and out- processing; scored in top 10% of employees in successful resolution of issues and concerns.
- Provided an elevated customer experience to increase base morale.
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing Air Force instruction information.
- Researched, referenced, and applied personnel procedures and policies to Air Force personnel.
Education
High School Diploma - undefined
Lowndes High School
Valdosta, GA2014
Associate of Arts - Liberal Arts (Pursuing)
Hillsborough Community College
Tampa, FLSkills
- Personable and outgoing
- Customer-service oriented
- Pleasant and courteous demeanor
- Public speaking
- Conflict resolution
- Flexible
- Adaptable
- Works well under pressure
- Dedicated team player
- Attention to detail
- Time management
- Safety and security- conscious
Accomplishments
- Briefed and in-processed over 1k military members
- Redesigned and improved in-processing program for base employees
- Apprised and directed deployed military onto aircraft in various exercises
Timeline
Administrative Secretary
William R. Harvey Leadership Institute, Hampton University
08.2018 - 09.2018
Customer Service Representative
United States Air Force
02.2015 - 03.2017
High School Diploma - undefined
Lowndes High School
Associate of Arts - Liberal Arts (Pursuing)
Hillsborough Community College
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