Anaris M Otano
Miami,Florida
Summary
Experienced Early Childhood Education Student with knowledge and abilities to lead children through variety of activities. Familiar with helping individuals of different skill levels enjoy recreation and enhance wellness. Safety-oriented and observant with basic First Aid and CPR training.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Bonsai Sushi Bar
Miami, FL
05.2023 - 09.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Spa Attendant
Diva's Girls Spa Party
Miami, FL
06.2021 - 05.2023
- Greeted customers, answered questions and provided information about services.
- Provided customer service and support to guests in the spa area.
- Assisted with booking appointments and processing payments for services.
- Performed general cleaning duties such as vacuuming, dusting and sanitizing surfaces in the spa area.
- Ensured cleanliness of all equipment and supplies used in treatments.
- Stocked towels, linens, robes and other amenities in the locker rooms.
- Responded to guest inquiries regarding spa services and products.
- Maintained a professional appearance at all times while on duty.
- Demonstrated knowledge of all available services offered by the spa facility.
- Checked guests into their scheduled appointments upon arrival at the spa reception desk.
- Restocked supplies such as lotions, creams, oils and candles after each use.
- Handled phone calls from clients inquiring about services or making reservations.
- Monitored guest flow through the facility to ensure smooth operations throughout shifts.
- Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.
Education
Pediatric Psychology
Florida International University
Miami, FL01-2027
High School Diploma -
John A. Ferguson Senior High School
Miami, FL06-2023
Skills
- Languages: English and Spanish Fluent in both verbally
- Computer Skills: MS Word, MS Excel, PowerPoint Extremely computer oriented and a quick learner
- Excellent Communication, Customer and Social Skills
- Leadership Ability
- High-Volume Dining
- Reservations Coordination
- Dining Crew Workflow Optimization
- Conflict Resolution
Timeline
Restaurant Hostess
Bonsai Sushi Bar
05.2023 - 09.2023
Spa Attendant
Diva's Girls Spa Party
06.2021 - 05.2023
Pediatric Psychology
Florida International University
High School Diploma -
John A. Ferguson Senior High School
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