Ana Rosa Santana

Plantation,FL

Summary

Knowledgeable International Medical Graduate adept at recognizing clinical values and abstract data from source documents. Uses analytical skills to identify data or patient safety issues.

Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Strong ethic and excellent phone etiquette. Passionate learner with vocation to help others.

Overview

years of professional experience

Languages

Work History

Clinical Research Coordinator

Iris Research And Development

Plantation, FL

02.2023 - 12.2023

Streamlined data collection processes for increased efficiency and accuracy in study results.
Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
Followed informed consent processes and maintained records.
Developed strong relationships with trial sponsors, ensuring ongoing collaboration and future project opportunities.
Directed site initiation visits, establishing key partnerships with local healthcare providers to facilitate successful trial implementation.
Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
Reduced data entry errors by implementing stringent quality control measures throughout the study lifecycle.
Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
Oversaw the management of investigational product supplies, ensuring appropriate storage conditions were maintained at all times for optimal efficacy during trials.
Increased participant retention rates through proactive follow-up efforts and regular engagement activities.
Maintained accurate and up-to-date case report forms and source documents for traceability.
Gathered, processed, and shipped lab specimens.
Skilled at working independently and collaboratively in a team environment.
Passionate about learning and committed to continual improvement.

Front Desk Coordinator

Iris Rheumatology

Plantation, FL

05.2022 - 02.2023

Kept accounts in balance and ran daily reports to verify totals.
Routed incoming mail and messages to relevant personnel without delay.
Helped office staff prepare reports and presentations for internal or client-related use.
Facilitated effective communication between clients, guests, and internal staff by serving as central point of contact.
Handled high volumes of incoming calls (more than 50/day), directing callers to appropriate departments for prompt assistance.
Used NextGen to maintain and update records of internal data.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Collected room deposits, fees, and payments.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Balanced daily cash drawer reconciliations, ensuring accurate financial record keeping.
Sorted, received, and distributed mail correspondence between departments and personnel.

Clinical Care Coordinator

Pom Mri And Imaging Centers

Cooper City, FL

01.2020 - 04.2022

Contributed to design of innovative programs targeting specific health conditions or population groups, increasing access to specialized services within community.
Conducted regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across organization.
Scheduled Imaging studies, managed pre-certifications and verified insurance coverage.
Championed patient advocacy, ensuring that unique needs and preferences of each individual were respected and addressed throughout care process
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Called insurance companies to get other benefits information on behalf of patients.
Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
Cultivated interpersonal skills by building positive relationships with others.
Investigated and resolved customer inquiries and complaints quickly.
Followed up with customers about resolved issues to maintain high standards of customer service.