Ana Rosa Soto
Manchester,NH
Summary
Dynamic District Manager at GDI Facility Services with a proven track record in process improvement and employee training. Expert in enhancing operational efficiency and driving team performance. Skilled in payroll administration and conflict resolution, consistently achieving high service satisfaction levels while aligning with corporate goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
District Manager
GDI Facility Services
Needham , MA
01.2019 - Current
- Identified process improvement opportunities across multiple district locations.
- Resolved customer complaints swiftly while ensuring high service satisfaction levels.
- Communicated updates on corporate policy changes to store-level employees.
- Maintained accurate employee attendance and payroll records for all district stores.
- Managed personnel matters including recruitment, hiring, performance reviews, and disciplinary actions.
- Collaborated with marketing, human resources, and finance to align with upper management goals.
- Developed and implemented action plans with direct reports to enhance operating results.
- Established ambitious employee goals to drive achievement and exceed business targets.
Area Supervisor
Ampm Facility Services
Waltham, MA
06.2014 - 01.2019
- Created and implemented daily work schedules to optimize task completion efficiency.
- Developed process improvements that reduced production costs and enhanced overall efficiency.
- Monitored employee performance, providing constructive feedback and coaching as necessary.
- Trained new employees on company policies, procedures, and customer service techniques.
- Resolved customer complaints promptly, escalating issues when required.
- Conducted regular safety audits to ensure compliance with occupational health standards.
- Managed payroll activities, including submission and approval of timesheets.
- Performed daily inspections of equipment to identify potential maintenance issues.
Customer Service Representative
Surpass
Bedford, NH
01.2012 - 05.2014
- Assisted customers with product selection, ordering, billing, returns, and exchanges.
- Identified upselling opportunities based on customer needs to enhance revenue.
- Gathered customer feedback through surveys to drive service improvements.
- Resolved complaints promptly, ensuring high levels of customer satisfaction.
- Provided accurate information about products and services via phone, email, and chat.
- Developed strong customer relationships through personalized assistance and support.
- Collaborated with departments to resolve complex issues efficiently.
- Ensured exceptional customer service by addressing inquiries and concerns effectively.
Night Cleaner
Aramark
Manchester, NH
02.2007 - 06.2008
- Maintained cleanliness of all surfaces, including windows, doors, and furniture.
- Ensured proper disposal of trash and replaced liners regularly.
- Followed safety protocols while operating cleaning machinery and handling chemicals.
- Polished stainless steel surfaces to achieve a high shine.
- Performed minor maintenance tasks, such as changing light bulbs and filters.
- Swept, mopped floors, vacuumed carpets, and washed walls diligently.
- Responded promptly to management and customer requests for assistance.
- Attended staff meetings to remain updated on policies and procedures.
Education
High School Diploma -
Central High School
Manchester, NH09-2006
High School Diploma -
EDP UNIVERSITY
San Sebastian Puerto Rico10-2012
Skills
- Process improvement
- Employee training
- Payroll administration
- Customer service
- Performance management
- Project management
- Team building
- Budget management
- Inventory control
- Regulatory compliance
- Leadership
- Staff development
- Conflict resolution
- Guidelines development
- Recruitment and hiring
- Operational oversight
- Contractor management
- Attention to detail
- Project planning
- Client relationship management
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
Hazard Communication
Personal protective Equipment
Slips,trips &Falls overview
Back safety and injury prevention
Bloodborne Pathogens
Core HR & Safety
Timeline
District Manager
GDI Facility Services
01.2019 - Current
Area Supervisor
Ampm Facility Services
06.2014 - 01.2019
Customer Service Representative
Surpass
01.2012 - 05.2014
Night Cleaner
Aramark
02.2007 - 06.2008
High School Diploma -
Central High School
High School Diploma -
EDP UNIVERSITY
Similar Profiles
PARAMJEET KAURPARAMJEET KAUR
Cleaner at GDI Facility ServicesCleaner at GDI Facility Services
RODNEY BARREDORODNEY BARREDO
Supervisor at GDI Facility ServicesSupervisor at GDI Facility Services
Karen WhitelawKaren Whitelaw
Guest Attendant, Commercial cleaner at The Maple Home for Seniors, GDI Facility ServicesGuest Attendant, Commercial cleaner at The Maple Home for Seniors, GDI Facility Services
Saiteja SreepadiSaiteja Sreepadi
CRM and Technology Innovation Specialist at HiltonCRM and Technology Innovation Specialist at Hilton
Ricky MottRicky Mott
Director of Undergraduate Admission at Massachusetts College of Pharmacy and Health SciencesDirector of Undergraduate Admission at Massachusetts College of Pharmacy and Health Sciences