Anarose V. Feiner-Kaufman
North Hills,CA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Career Development Manager
Media Crush
07.2020 - 08.2024
- Applied for jobs on behalf of our company's clients for the purpose of immigration to Canada or Australia
- Provided guidance for job search as needed when our clients had inquiries via email or phone.
- Provided feedback on resumes and cover letters submitted by clients seeking employment assistance.
Customer Relations Manager
Media Crush
07.2020 - 07.2022
- Developed strategies for improving the overall quality of the customer experience.
- Upheld privacy and security requirements for customer information.
- Maintained accurate records of customer interactions and transactions.
- Implemented quality control measures to uphold company standards.
- Assisted customers with inquiries via telephone, email, or online chat.
- Provided advice on best practices when dealing with dissatisfied customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Addressed customer questions and concerns regarding products and services.
- Managed crisis communications, turning dissatisfied customers into satisfied ones.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
Customer Success Representative
Indigo.il Immigration Services
06.2019 - 03.2020
- Promoted available products and services to customers during service, account management and order calls.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed relationships with customers by providing prompt responses to their inquiries.
- Answered inbound calls and emails to facilitate customer service.
- Provided exceptional customer service and technical support to customers via phone and email.
- Assisted clients with filling out applications and collecting documents for the purposes of immigration.
Customer Service Representative
Memo Global
08.2017 - 06.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Support Representative
Anyoption
08.2015 - 02.2017
- Escalated calls to solve problems and drive customer satisfaction.
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Documented, tracked and monitored customer issues in CRM to foster resolution.
- Maintained positive working relationship with fellow staff and management.
- Engaged in active listening with callers to confirm or clarify information and diffuse anger.
Education
High School Diploma -
Eagle Rock High School
Los Angeles, CA06-2007
Skills
- Job search strategies
- Job development assistance
- Microsoft office
- CRM databases
- Ability to work independently
- Computer savvy
- Call center experience
- Phone etiquette
- Self responsibility
- Customer Service
Education and Training
Los Angeles, CA
Timeline
Career Development Manager
Media Crush
07.2020 - 08.2024
Customer Relations Manager
Media Crush
07.2020 - 07.2022
Customer Success Representative
Indigo.il Immigration Services
06.2019 - 03.2020
Customer Service Representative
Memo Global
08.2017 - 06.2019
Customer Support Representative
Anyoption
08.2015 - 02.2017
High School Diploma -
Eagle Rock High School