ANAS AKARI
Stafford Courthouse,VA
Summary
Motivated Field Engineer/Technical Support Specialist with over 10 years of experience in IT, network support, general helpdesk, quality assurance, and store management. Skilled in providing technical assistance for the design, configuration, implementation, optimization, and upgrade of hardware, software, and IT systems. Proactively ensures the highest levels of network and infrastructure readiness while monitoring and reviewing application performance for potential bottlenecks. Known for troubleshooting complex issues and effectively managing multiple tasks simultaneously without compromising quality. Facilitates IT escalation and support for operational requirements, stability, contingencies, and related interventions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Field Engineer - Second Line Maintenance
NCR Corporation
02.2018 - Current
- Ascertain the nature of all technical issues to provide solutions; set-up and configure hardware, install software, and perform network system troubleshooting and maintenance
- Install, maintain, and repair ATMs (second-line maintenance) and POS (point of sale) and other electromechanical equipment at different locations
- Represent the NCR in a way that reflects positively on the image and reputation of the company.
Assistant Manager
Shoppers Food
01.2004 - 06.2018
- Managed the day-to-day operations of the store, with a particular focus on sales and customer service while enhancing the development, implementation, and updating of best practices to streamline operations, standardize processes, and to improve customer satisfaction.
Education
Master of Science - Cyber Security
George Mason University
Fairfax, VA08.2024
Bachelor of Science - Information System
Strayer University
Washington, DCSkills
- Java
- HTML
- XML
- SQL
- C
- Python
- Windows X
- Linux
- Ubuntu
- MS Office Suite (Word, Excel, PowerPoint)
- Highly perceptive with excellent attention to detail and analytical skills
- Superior evaluation, time-management, and problem-solving abilities
- Team oriented and energetic individual contributor
- Ability to multitask and handle stressful situations well, in a calm manner
- Fast learner with the capacity to learn new technologies
- Excellent communication, interpersonal and organizational skills
- Language competency includes native Arabic and fluent English
- Network Management
- IT Infrastructure Solutions
- IT Help Desk
- Hardware/Software Support
- Repair & Maintenance
- Risk Management
- Project & Change Management
- Process Improvement
- Cost Saving
- TCP/IP Switching & Routing
- Sales & Marketing
- Policy & Regulatory Compliance
- Market Research & Analysis
- End-User Support
- Customer Service
- Troubleshooting
- Installation planning
- Team Communication
Certificationsandeducation
- M.S., Applied Information Technology (Cyber Security), George Mason University
- B.S., Information Systems (Programming), Strayer University
- A.S., General Studies (Information Technology Minor), Northern Virginia Community College
References
Available Upon Request
Certification
Cisco Certified Technician (CCTRS)
Cisco Data Center (DCTECH)
Languages
Arabic
Native or Bilingual
Timeline
Field Engineer - Second Line Maintenance
NCR Corporation
02.2018 - Current
Assistant Manager
Shoppers Food
01.2004 - 06.2018
Master of Science - Cyber Security
George Mason University
Bachelor of Science - Information System
Strayer University
Cisco Certified Technician (CCTRS)
Cisco Data Center (DCTECH)
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