ANAS ALKHATIB
Westfield,Indiana
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Revenue Cycle Associate
IU North Hospital
08.2023 - Current
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Patient Access Representative
Shaikh Khalifa Medical City
Abu Dhabi , United Arab Emirates
05.2009 - 04.2023
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Education
Bachelor of Science - Biotechnology
Hashemite University
Jordan07.2008
Skills
- Computer Competencies
- Work Planning and Prioritization
- Workplace Safety
- Management Support
- Data Entry
- Customer Relationship Management (CRM)
- Customer Service
- Computer Skills
Certification
- Basic Life Support Certificate from American Heart Association .
- PCR certificate from (Polymerase Chain Reaction) .
- Immunohistochemistry Training Course.
- Client service course at select centre for training and management consultancy.
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Revenue Cycle Associate
IU North Hospital
08.2023 - Current
Patient Access Representative
Shaikh Khalifa Medical City
05.2009 - 04.2023
Bachelor of Science - Biotechnology
Hashemite University
- Basic Life Support Certificate from American Heart Association .
- PCR certificate from (Polymerase Chain Reaction) .
- Immunohistochemistry Training Course.
- Client service course at select centre for training and management consultancy.
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