Joanne Eosco

Led charity initiatives across Florida, Texas, and Louisiana facilities. Reviewed high balance accounts and distributed financial applications via mail and email. Reviewed returned applications and required documentation, following company Charity policy and the Federal Poverty Level Calculator approved or denied applications. Adjusted approved applications and kept sufficient logs for monthly verification. Sent out corresponding letters to applicants.

Worked Flat Rate accounts by reviewing proper documentation and posting correct adjustments to patients' account.

• My Main responsibility is working all Charity for HSA facilities including Florida, and Texas. Including working with patients to complete financial applications and receive, review proper documentation to determine Charity using Federal Poverty calculator. I complete process with adjusting accounts and assuring pts are getting proper approval letters for their records. Secondary responsibilities included patient refunds including cash and credit card payments. Customer service transfers in and out for facilities consisting of patient cash and credit card payments. I work all Flat rates and SP Elect accounts as well. Currently due to our transition from Steward I am working with Manager doing all necessary jobs that need to be done including claim holds for Commercial Ins, and MCR. I have worked in getting all SP claims over from Steward accounts to the New HAS accounts to get new claims Q’d for billing.
• Oversaw procurement operations for Stewards in Texas and Florida
• Analyzed patient data to identify trends and improve care delivery processes.
• Collaborated with multidisciplinary teams to enhance operational efficiency and patient outcomes.

• Processed self-pay credits and refunds by check and credit card. Managed flat rate and cosmetic adjustment accounts. Handled self-pay payment plans and contracts. Executed self-pay payment transfers, including intercompany transfers. Administered charity accounts across multiple facilities in Central East, Central Massachusetts, Arizona, Texas, and Utah.
• Increased client loyalty through exceptional customer service and personalized consultations.
• Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
• Provided excellent customer service, addressing concerns promptly and professionally.

• Managed charity applications for Steward’s facilities across Arizona, Texas, Utah, and Central East by assisting patients in completing financial applications and reviewing documentation to determine eligibility. Processed patient refunds for cash and credit card payments, ensuring timely and accurate transactions. Facilitated customer service transfers for patient cash and credit card payments and provided backup for insurance payment transfers to facilities and vendors.
• Provided customer service for SMG facilities
• Analyzed healthcare data to identify trends and optimize patient outcomes.
• Collaborated with cross-functional teams to develop strategic initiatives for operational efficiency.

• Managed third-party billing on Meditech and Majic, including follow-up and denial resolution using Assurance electronic billing. Handled billing for Mass Health and out-of-state Medicaid to ensure timely reimbursement. Covering cash posting. Also working special projects as needed.
• Processed insurance claims and patient billing efficiently, ensuring accuracy in data entry.
• Reconciled accounts receivable discrepancies, enhancing financial reporting reliability.
• Collaborated with healthcare providers to resolve billing inquiries and ensure timely payments.

• Managed various tasks in mental health billing, such as authorizations, patient refunds, cash posting, and overseeing front desk activities operations.
• Processed and verified billing information for accuracy and compliance with regulations.
• Coordinated with insurance providers to resolve discrepancies and expedite claim approvals.

• Contacted payers to resolve missing payment backups, determining proper application of funds. Researched and addressed items on Managers Holds worklist and resolved outstanding footprint tickets related to patient complaints on payment postings.
• Identified patient and insurance payments posted incorrectly and processed necessary adjustments or refunds.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

• Managed the posting of EFT files and denials.
• Retrieved and processed lockbox deposits from various accounts. and post insurance.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.