Anas Mlikat
Bakersville,NC
Summary
Dynamic and dedicated manager with extensive experience in the gas station and restaurant industries. Skilled in problem-solving, effective communication, and team leadership, consistently fostering a high-performance culture and ensuring compliance with industry standards.
Overview
2026
2026
years of professional experience
Work History
Gas Station Manager
RAMI SNOW HILL GAS STATION
09.2024 - Current
- Oversaw daily operations, ensuring efficient fuel dispensing and customer service.
- Trained and mentored staff on compliance with safety regulations and operational procedures.
- Managed inventory levels, optimizing stock to meet customer demand while minimizing waste.
- Implemented promotional strategies to increase sales and enhance customer loyalty programs.
- Developed employee schedules, ensuring adequate coverage during peak hours for improved service delivery.
- Analyzed sales data to identify trends, driving strategic adjustments to pricing and marketing efforts.
- Established relationships with suppliers, negotiating contracts for favorable terms and reliable deliveries.
- Conducted regular site inspections, maintaining high standards of cleanliness and safety compliance throughout the station.
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Maintained accurate financial records, enabling timely reporting and informed decisionmaking.
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
- Implemented safety procedures to ensure a safe working environment for employees and customers.
- Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
- Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
- Evaluated sales data to identify trends and adjust product offerings accordingly, driving continuous improvement in revenues.
- Optimized employee scheduling, balancing workload while maintaining excellent service levels.
- Collaborated with vendors to negotiate better pricing, resulting in increased profit margins.
- Strengthened relationships with local businesses through community engagement initiatives promoting mutually beneficial partnerships.
- Boosted employee morale by fostering a supportive work culture and recognizing outstanding performance regularly.
- Streamlined communication between shifts via detailed shift reports highlighting essential updates for seamless transitions.
- Implemented safety protocols that drastically reduced workplace accidents, fostering safer work environment.
- Conducted regular competitive analyses to adjust pricing and promotions, maintaining competitive edge in market.
- Streamlined checkout process, reducing customer wait times and enhancing satisfaction.
- Improved energy efficiency with installation of LED lighting and energy-efficient coolers, reducing operational costs.
Assistant Restaurant Manager
Sheraton Amman Al Nabil Hotel
04.2023 - 06.2024
- Supervised daily restaurant operations, ensuring high service quality and guest satisfaction.
- Trained staff on customer service standards and operational procedures to enhance performance.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Implemented staff scheduling to align with peak service hours, improving efficiency.
- Monitored financial transactions and maintained accurate records for reporting purposes.
- Developed training materials to enhance team skills and promote career growth within the restaurant.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Collaborated with kitchen staff to ensure timely delivery of high-quality food service during peak hours.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Analyzed daily sales figures and developed strategies to increase sales.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Established rapport with guests through personalized interactions that led to repeat business.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maximized quality assurance by completing frequent line checks.
- Coordinated with catering staff to deliver food services for special events and functions.
- Developed unique events and special promotions to drive sales.
Food and Beverage Supervisor
Four Seasons Hotels and Resorts
03.2022 - 04.2023
- Supervised daily operations of food and beverage departments, ensuring adherence to quality standards.
- Trained and mentored staff on service excellence and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and executed training programs to enhance team performance and guest satisfaction.
- Coordinated special events, managing logistics for seamless execution and exceptional guest experiences.
- Analyzed guest feedback to identify improvement areas, driving enhancements in service delivery.
- Streamlined communication between kitchen and service staff, improving efficiency during peak service times.
- Led health and safety compliance initiatives, ensuring a safe dining environment for guests and employees.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
Junior Food and Beverage Captain
Four Seasons Hotel Amman
07.2021 - 03.2022
- Supervised daily operations of food and beverage service, ensuring high standards of quality and guest satisfaction.
- Trained and mentored new staff on service protocols and operational procedures.
- Collaborated with kitchen team to optimize menu offerings based on guest feedback and seasonal availability.
- Developed training materials to enhance team performance and service consistency across shifts.
- Implemented inventory management systems to reduce waste and improve cost efficiency in beverage services.
- Assessed guest needs and preferences, providing personalized recommendations to enhance dining experiences.
- Coordinated special events, ensuring seamless execution through effective team communication and planning.
- Monitored compliance with health and safety regulations, maintaining a safe environment for guests and employees.
- Increased repeat business with exceptional attention to detail in fulfilling customer preferences and dietary needs.
- Handled customer complaints professionally, resolving issues promptly to maintain satisfaction and loyalty.
- Ensured compliance with health and safety standards, maintaining a safe workplace for both staff and guests alike.
- Kept up-to-date knowledge of current trends in the food and beverage industry which resulted in innovative ideas being introduced into the establishment.
- Improved team morale through consistent communication and collaboration with fellow staff members.
- Streamlined the ordering process for increased efficiency and accuracy in delivering orders.
- Developed valuable relationships with vendors resulting in better pricing negotiations on supplies needed at the establishment.
- Participated in promotional events to boost restaurant visibility within the local community, attracting new clientele.
- Established rapport with regular customers by remembering preferences, fostering lasting relationships through personalized interactions.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours, optimizing guest experience.
Server
Four Seasons Hotels and Resorts
02.2018 - 07.2021
- Delivered exceptional guest service by anticipating needs and providing tailored recommendations.
- Trained and mentored new staff on menu knowledge and service protocols.
- Streamlined order processing, enhancing efficiency during peak dining hours.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Implemented feedback mechanisms to improve customer satisfaction ratings consistently.
- Maintained inventory accuracy, managing stock levels and minimizing waste effectively.
- Assisted in organizing special events, coordinating with various departments for seamless execution.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Food Service Worker
Abuallah Almoush Company
05.2016 - 09.2017
- Prepared and assembled food items according to safety and hygiene standards.
- Operated kitchen equipment efficiently to streamline food preparation processes.
- Assisted in managing inventory levels, ensuring adequate stock for daily operations.
- Collaborated with team members to enhance service quality and customer satisfaction.
- Trained new staff on food handling procedures and operational protocols.
- Monitored cleanliness of work areas, adhering to health regulations consistently.
Food and Beverage Attendant
Mondyal CAFE
2015 - 02.2016
- Delivered exceptional customer service in fast-paced café environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in training new staff on café procedures and customer interaction protocols.
Education
Bachelor of Science - Banking And Finance
THE HASHEMITE UNIVERSITY
ZARQA JORDAN 07-2015
Skills
- Store operations
- Employee training
- Merchandising strategies
- Budget planning
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Reliability
- Organizational skills
- Team collaboration
- Team leadership
- Problem-solving abilities
- Attention to detail
- Time management
- Active listening
- Effective communication
- Decision-making
- Customer service management
- Effective leader
- Relationship building
- Customer relations
- Operational efficiency
- Staff training/development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Gas Station Manager
RAMI SNOW HILL GAS STATION
09.2024 - Current
Assistant Restaurant Manager
Sheraton Amman Al Nabil Hotel
04.2023 - 06.2024
Food and Beverage Supervisor
Four Seasons Hotels and Resorts
03.2022 - 04.2023
Junior Food and Beverage Captain
Four Seasons Hotel Amman
07.2021 - 03.2022
Server
Four Seasons Hotels and Resorts
02.2018 - 07.2021
Food Service Worker
Abuallah Almoush Company
05.2016 - 09.2017
Food and Beverage Attendant
Mondyal CAFE
2015 - 02.2016
Bachelor of Science - Banking And Finance
THE HASHEMITE UNIVERSITY