Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Isidora MendezPaiz

Naples,FL

Summary

A seasoned professional with a proven track record at Shell Gas Station, I excel in operations management and team leadership, enhancing store performance and customer satisfaction. Skilled in inventory control and employee training, I've successfully boosted efficiency and fostered a collaborative work environment, achieving a significant increase in revenue growth.

Overview

13
13
years of professional experience

Work History

Gas Station Manager

Shell Gas Station
05.2023 - 11.2023
  • Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
  • Improved overall store performance with proactive maintenance of gas pumps and equipment.
  • Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
  • Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
  • Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
  • Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
  • Enhanced customer satisfaction by implementing efficient service protocols and staff training.
  • Maintained accurate financial records, enabling timely reporting and informed decisionmaking.
  • Implemented safety procedures to ensure a safe working environment for employees and customers.
  • Reduced operational costs through effective inventory management and streamlined processes.
  • Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
  • Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
  • Evaluated sales data to identify trends and adjust product offerings accordingly, driving continuous improvement in revenues.
  • Led team meetings fostering open dialogue about concerns or suggestions resulting in improved operational efficiency.
  • Collaborated with vendors to negotiate better pricing, resulting in increased profit margins.
  • Developed promotional strategies that successfully attracted new customers and increased sales revenue.
  • Optimized employee scheduling, balancing workload while maintaining excellent service levels.
  • Boosted employee morale by fostering a supportive work culture and recognizing outstanding performance regularly.
  • Strengthened relationships with local businesses through community engagement initiatives promoting mutually beneficial partnerships.
  • Streamlined communication between shifts via detailed shift reports highlighting essential updates for seamless transitions.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Hostess Manager

Miller's Ale House
10.2021 - 11.2021
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Streamlined reservation process for increased efficiency and improved guest experience.
  • Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
  • Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
  • Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
  • Interacted with guests to obtain positive or negative feedback and constructively apply information.
  • Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
  • Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
  • Supported marketing efforts by coordinating promotional events within the restaurant space.
  • Increased table turnover rate by effectively managing seating arrangements and guest flow.
  • Liaised with dining services leaders to develop and implement systems, policies and procedures.
  • Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
  • Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
  • Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
  • Leveraged technology and social media to better reach and communicate with guests.
  • Collaborated with culinary team to accommodate guests'' dietary restrictions and preferences, enhancing overall dining experience.
  • Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
  • Built rapport with guests through friendly conversation, leading to repeat business and word-of-mouth referrals.
  • Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
  • Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
  • Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
  • Conducted routine performance evaluations for hostess staff members, identifying areas for improvement and growth opportunities.
  • Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
  • Optimized staff scheduling based on anticipated business volume to ensure appropriate coverage while minimizing labor costs.
  • Liaised with senior management to attract, develop and retain staff.
  • Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Motivated staff to perform at peak efficiency and quality.
  • Maximized quality assurance by completing frequent line checks.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Oversaw food preparation and monitored safety protocols.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Developed unique events and special promotions to drive sales.
  • Purchased food and cultivated strong vendor relationships.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Ticket Agent

Paragon
01.2021 - 11.2021
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Assisted with development and implementation of new ticketing policies for enhanced service delivery.
  • Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
  • Monitored ticket sales and provided detailed reports to management.
  • Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
  • Processed cash and credit card transactions securely and promptly for customer payments.
  • Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
  • Verified passenger identification and processed required travel documents for smooth boarding procedures.
  • Streamlined the check-in process for faster boarding times and improved passenger experience.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
  • Facilitated group bookings for corporate clients or large parties, ensuring seamless coordination of travel arrangements.
  • Maintained up-to-date knowledge of airline policies, procedures, and promotions to provide accurate information to customers.
  • Sold Type tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
  • Contributed to team efforts by cross-training in various positions, including baggage handling and gate operations.
  • Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
  • Maximized revenue through upselling additional services like seat upgrades or priority boarding options.
  • Handled ticket sales for concerts, sports games and theatrical performances.
  • Continuously assessed work processes in order to identify areas for improvement and implement necessary changes to increase productivity.
  • Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
  • Increased efficiency in ticket distribution by implementing digital solutions that reduced wait times at the ticket counter.
  • Sold, printed, and issued tickets to guests.
  • Input customer reservations, payment sources, and contact details into Sabre system.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Beauty Expert

Victoria's Secret & PINK
04.2019 - 12.2020
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Mentored new hires in product knowledge, sales techniques, and company policies, fostering a strong team environment.
  • Streamlined appointment scheduling process for makeovers and consultations, enhancing overall customer experience.
  • Developed customized beauty regimens for clients based on individual needs and preferences, resulting in high satisfaction rates.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Collaborated with team members to achieve monthly sales targets.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Sales Associate

Dollar Tree Stores
06.2019 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Collaborated with team members to achieve monthly sales targets.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Cashier

7-eleven
05.2019 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Upsold additional products and services to increase revenue.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.

Beauty Advisor

CosmoProf
05.2018 - 03.2019
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Trained new staff in product knowledge and customer service protocols.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.

Beautician

Ocean Beauty
06.2014 - 04.2018
  • Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
  • Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
  • Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
  • Increased customer loyalty with exceptional customer service and follow-up care advice.
  • Boosted salon revenue by upselling additional services and retail products during appointments.
  • Utilized advanced techniques in hair removal, including waxing, threading, and laser procedures.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Mentored junior beauticians helping them refine their skills while offering guidance on best practices.
  • Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
  • Collaborated with team members for efficient scheduling and coordination of clients'' appointments.
  • Consistently exceeded monthly sales targets by effectively promoting and selling salon services and retail products to clients.
  • Performed pedicures and manicures for Number scheduled and Number walk-in customers daily.
  • Educated clients on proper skincare routines and product usage to maintain their desired look at home.
  • Modernized salon Type care by staying up-to-date on trends and introducing new beauty techniques.
  • Sterilized and maintained equipment to increase lifetime by Number years and cut supply costs.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Developed and deepened customer relationships by building loyalty and promoting referrals to increase customer base by Number%.
  • Designed long-term personalized care plans for Number clients with all types of hair and makeup needs.
  • Strengthened teamwork among staff through effective collaboration resulting in an enhanced overall customer experience.
  • Improved client appearance with expert makeup application for special events or everyday wear.
  • Assisted management with inventory control, ordering supplies as needed to maintain adequate stock levels for all services offered.
  • Organized employee supply and sales areas to increase overall productivity and Product sales by Number%.
  • Cultivated positive relationships with vendors enabling better pricing negotiations on products used within the salon.
  • Educated clients on products and techniques to design over Number personalized and thorough body care plans.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Developed new techniques to improve appearance of customer and provide different looks.
  • Processed payments, entering sales in register for prompt customer service.
  • Applied eyelash extensions to enhance clients' eyes and create impact.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used social media platforms to promote salon and services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.

Maintenance Custodian

ISS Facility Services
07.2015 - 01.2016
  • Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
  • Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
  • Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
  • Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
  • Continuously expanded knowledge of maintenance best practices through ongoing training and professional development opportunities.
  • Maintained a welcoming environment for visitors through meticulous upkeep of common areas, restrooms, and exterior spaces.
  • Safeguarded building security by conducting routine checks of doors, windows, and alarm systems during closing procedures.
  • Prevented pest infestations through diligent inspection of the premises and coordination with pest control professionals when necessary.
  • Facilitated smooth operations for staff members by promptly addressing requests for maintenance support or repairs.
  • Promoted a healthy working environment through proper sanitization practices in communal spaces such as break rooms and restrooms.
  • Assisted in maintaining landscaping features surrounding the facility by trimming bushes, raking leaves or removing snow during winter months.
  • Enhanced building safety by promptly addressing maintenance issues and reporting potential hazards to management.
  • Increased efficiency in waste disposal by implementing recycling programs and proper waste segregation techniques.
  • Ensured compliance with safety regulations through regular inspection of fire extinguishers, emergency exits, and other safety equipment.
  • Contributed to facility upgrades by collaborating with contractors on various renovation projects.
  • Supported event setup and teardown processes by arranging furniture, setting up audio-visual equipment, and providing general assistance as needed.
  • Collaborated effectively with team members to complete large-scale maintenance projects in a timely and efficient manner.
  • Assisted in reducing energy consumption by monitoring heating, cooling, and lighting systems for optimal performance.
  • Reduced repair costs by performing routine equipment inspections and preventative maintenance tasks.
  • Streamlined inventory management with accurate tracking of cleaning supplies and equipment usage.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Checked in and stocked inventory throughout facility.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Moved furniture for cleaning and set up for special events.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Reported vandalism or other damage to property to supervisor.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Reported damages and hazardous conditions to management for further action.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained floor cleaning and waxing equipment.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Operated buffers and burnishers to clean and polish floors.
  • Supervised supplies in inventory and submitted reorder requests.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.

Cashier

Taco Bell Restaurant
06.2012 - 02.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Upsold additional products and services to increase revenue.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Identified and resolved discrepancies and errors in customer accounts.

Hairstylist

Aveda
12.2011 - 05.2012
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Distributed business cards outside of salon to generate new business.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Maintained regular client list and successfully handled walk-in customers.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Developed loyal following of clients by providing high-quality services.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Used social media platforms to promote salon and services.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Offered professional cuts, color services and extensions to salon customers.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Increased revenue through effective customer service and inventory management.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Contributed creative ideas for salon window displays, attracting potential clients and showcasing current trends in hair design.

House Cleaner

Maid U Smile
09.2011 - 11.2011
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Emptied trashcans and transported waste to collection areas.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
  • Streamlined cleaning processes for faster service, utilizing effective time management strategies.
  • Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
  • Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
  • Improved client retention rates through trust-building activities such as following up after appointments.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Operated electronic backpack vacuums and floor sweepers.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Returned emptied garbage receptacles to proper locations.

Waitress Supervisor

Coco Lindo Restaurant
07.2011 - 09.2011
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
  • Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Supervised food presentation and plating to enhance visual appeal.
  • Monitored food inventory and supplies to prevent waste.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.

Sales Associate

Clear Link Technologies
04.2011 - 05.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Collaborated with team members to achieve monthly sales targets.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.

Sales Associate

Toys"R"Us
10.2010 - 04.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Collaborated with team members to achieve monthly sales targets.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Education

High School Diploma -

Mount Vernon High School
Alexandria, VA
06.2008

Skills

  • Store operations
  • Employee Training
  • Merchandising Strategies
  • Budget Planning
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Team Leadership
  • Active Listening
  • Effective Communication
  • Decision-Making
  • Adaptability and Flexibility
  • Customer Service Management
  • Effective leader
  • Relationship Building
  • Customer Relations
  • Staff training/development
  • Team building
  • Task Prioritization
  • Employee Motivation
  • Self Motivation
  • Interpersonal Skills
  • Analytical Thinking
  • Operations Management
  • Goal Setting
  • Inventory Tracking and Management
  • Professionalism
  • Employee Relations
  • Staff Management
  • Interpersonal Communication
  • Scheduling
  • Hiring and Onboarding
  • Business Leadership
  • Strategic Planning
  • Schedule Management
  • Inventory Control
  • Time management abilities
  • Continuous Improvement
  • Management Team Building
  • Inventory Management
  • Adaptability
  • Delegating Work
  • Written Communication
  • Performance Evaluation and Monitoring
  • Quality Assurance
  • Staff hiring
  • Sales Strategies
  • Employee Scheduling
  • Customer Retention
  • Training Management
  • Staff Scheduling
  • Data Analysis
  • Employee Development
  • Administrative Management
  • Sales Tracking
  • Staff Development
  • Payroll Administration and Timekeeping
  • Performance Improvements
  • Operations Oversight
  • Business Management
  • Professional Demeanor
  • Performance Improvement
  • Problem-solving aptitude
  • Process Improvements
  • Purchasing and planning
  • Records Organization and Management
  • Delegation
  • Marketing Strategies
  • KPI Tracking
  • Budget Control
  • Data Management
  • Organizational Structuring
  • Recruitment
  • Revenue Growth
  • Business Growth Initiatives
  • Performance Evaluations
  • Employee reviews
  • Policy Development and Enforcement
  • Desktops, Laptops, and Mobile Devices
  • Calendar Management
  • Cost Control
  • Cost analysis and savings
  • Financial Management
  • Sales Promotion
  • Logistics
  • Proficient in Software
  • Direct Sales
  • Cost Reduction
  • Business Development
  • Sound Judgment
  • Business marketing

Accomplishments

  • Achieved Result through effectively helping with Task.
  • Collaborated with team of Number in the development of Project name.
  • Resolved product issue through consumer testing.
  • Documented and resolved Issue which led to Results.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by introducing Software for Type tasks.
  • Supervised team of Number staff members.

Affiliations

  • Society of Human Resource Management
  • Rotary International
  • International Association of Administrative Professionals
  • American Marketing Association

Timeline

Gas Station Manager

Shell Gas Station
05.2023 - 11.2023

Hostess Manager

Miller's Ale House
10.2021 - 11.2021

Ticket Agent

Paragon
01.2021 - 11.2021

Sales Associate

Dollar Tree Stores
06.2019 - 12.2019

Cashier

7-eleven
05.2019 - 10.2019

Beauty Expert

Victoria's Secret & PINK
04.2019 - 12.2020

Beauty Advisor

CosmoProf
05.2018 - 03.2019

Maintenance Custodian

ISS Facility Services
07.2015 - 01.2016

Beautician

Ocean Beauty
06.2014 - 04.2018

Cashier

Taco Bell Restaurant
06.2012 - 02.2013

Hairstylist

Aveda
12.2011 - 05.2012

House Cleaner

Maid U Smile
09.2011 - 11.2011

Waitress Supervisor

Coco Lindo Restaurant
07.2011 - 09.2011

Sales Associate

Clear Link Technologies
04.2011 - 05.2011

Sales Associate

Toys"R"Us
10.2010 - 04.2011

High School Diploma -

Mount Vernon High School

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