Anasia Cooper

- Monitored and prioritized call queues to ensure timely customer service.
- Utilized computer systems to efficiently manage high call volumes.
- Coached team members to enhance customer interaction skills.
- Assisted customers in locating products and resolving concerns with efficiency.
- Managed front desk operations, including greeting visitors and handling calls.

• Attend weekly training to refresh on current procedures and process improvements.
• Assisted customers in locating merchandise, answering questions, and resolving grocery concerns efficiently.
• Prevented theft through courteous customer interaction and awareness of suspicious behavior.

• Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
• Managed incoming calls, directing them to appropriate staff members, or taking for messages for supervisor as necessary.
• Processed payments received from customers via cash or credit card transactions.
• Performed data entry and administrative duties, such as filing, scanning documents, and updating databases.

• Supported and assisted processes for evaluating the vision and goals of youth programs each month.
• Assisted staff with planning lessons and activities within the framework of the assigned curriculum.
• Developing positive, authentic relationships with youth and families from different backgrounds.
• Used various computer systems to obtain and document client information.