Bilingual customer service and administrative professional with 8+ years of expertise, including call center experience. Skilled in communication, relationship-building, and problem-solving, with a strong ability to collaborate across teams. Proficient in Microsoft Office Suite and quick to adapt to new technology. Highly organized, detail-oriented, and capable of managing multiple priorities in fast-paced environments. Adept at following policies and procedures while ensuring efficiency and compliance. A self-motivated team player who also excels at working independently, maintaining professionalism, discretion, and confidentiality. Currently seeking to re-enter the workforce after taking time off to provide care for a disabled family member while staying engaged through freelance work.
TQUK Level 5 Certificate in Teaching English as a Foreign Language (RQF)
International TEFL Academy
2021