Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anass Madad

Miami

Summary

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Limousine Driver

BLS
12.2024 - Current
  • Built strong professional relationships with clients through attentive listening, excellent rapport-building skills, and genuine empathy for their needs.
  • Maintained an accident-free driving record with thorough pre-trip inspections and adherence to safety regulations.
  • Delivered high-quality transportation services for clients attending special events, including weddings, proms, and corporate functions.

Uber Driver

Lyft And Uber
02.2024 - 10.2024
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.

Business Manager

Acth LLC
01.2023 - 10.2023
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.

Store Manager's Assistant

9th Ave Deli
09.2022 - 03.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Flight Attendant

Royal Air Maroc
03.2013 - 05.2021
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.

Education

Bachelor of Science - Economics And Business Management

Hassan The Second University
Casablanca, Morocco
06-2013

Skills

  • Strong communication skills
  • Professional manner
  • Customer service
  • Financial management
  • Employee management

Certification

  • safety and security Training - 2years
  • CMT - Chartered Market Technician

Languages

French
Native or Bilingual
Arabic
Native or Bilingual
English
Full Professional

Timeline

Limousine Driver

BLS
12.2024 - Current

Uber Driver

Lyft And Uber
02.2024 - 10.2024

Business Manager

Acth LLC
01.2023 - 10.2023

Store Manager's Assistant

9th Ave Deli
09.2022 - 03.2023

Flight Attendant

Royal Air Maroc
03.2013 - 05.2021

Bachelor of Science - Economics And Business Management

Hassan The Second University

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Anass Madad