Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Activities Coordinator
Avista Senior Living
08.2024 - 11.2024
Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
Organized diverse activities, addressing various interests and promoting social interaction among participants.
Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
Maintained and ordered supplies for activities.
Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
Managed budgetary constraints effectively by identifying cost-efficient activities and materials.
Activities Assistant
Equity Lifestyle Properties
07.2023 - 06.2024
Updated community communication boards which relayed future activities and other community events
Evaluated supplies and requested purchases to meet activity plans.
Provided clear communication to staff and residents, regarding upcoming events and any necessary accommodations or modifications needed for participation.
Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
Instructional Assistant
Mesa Public Schools
08.2022 - 04.2023
Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
Provided support during classes, group lessons, and classroom activities.
Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
Resource Center Specialist Substitute
Mesa Public Schools
10.2018 - 08.2022
Adapted quickly to changing policies or requirements within educational institutions served by the Resource Center, ensuring compliance and uninterrupted service for patrons.
Maintained an organized and welcoming environment for students and staff.
Supported students and staff with research inquiries, providing accurate information and valuable resource recommendations.
Education
High School Diploma -
Alta Loma High School
Alta Loma, CA
06-1995
Skills
Arts and crafts instruction
Customer service
Problem-solving abilities
Multitasking
Reliability
Self motivation
Adaptability
Database Software
Internet and Website Portals
Resident support
Certification
CPR & First Aid Certified
Fingerprint Clearance card
Timeline
Activities Coordinator
Avista Senior Living
08.2024 - 11.2024
Activities Assistant
Equity Lifestyle Properties
07.2023 - 06.2024
Instructional Assistant
Mesa Public Schools
08.2022 - 04.2023
Resource Center Specialist Substitute
Mesa Public Schools
10.2018 - 08.2022
CPR & First Aid Certified
Fingerprint Clearance card
High School Diploma -
Alta Loma High School
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