ANASTACIA DANIEL
Yonkers,NY
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Switchboard Operator
St. Vincent Hospital Westchester
Harrison , NY
11.2021 - Current
- Responsible for operating telephone switchboard to relay incoming and outgoing calls and for performing miscellaneous hospital communications and clerical duties during all shifts on as needed and emergency basis.
- Handles all calls and emergencies calmly and efficiently; pages staff using overhead intercom and other devices as required.
- Addresses inquiries made by patients, staff and visitors carefully and professionally
- Announced important information and emergency notifications over PA system.
- Maintained up-to-date knowledge of emergency call procedures.
- Operated digital paging system to notify recipients of incoming calls.
- Answered calls on first ring and engaged customers with friendly, professional demeanor
Community Coordinated Support Mentor
Richmond Community Services
Mt Kisco , NY
11.2021 - Current
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Liaised with community members, recommending resources and programs.
- Assisted in implementation of community support services in alignment with needs.
- Carried out day-to-day duties accurately and efficiently.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Day Habilitation Specialist
QSAC INC
Bronx, NY
05.2019 - 01.2021
- Developed relationship to build trust and execute developmental and operational activities.
- Documented progress on daily basis and work on goals designed to meet individual's needs.
- Monitored safety and welfare of people supported and took corrective actions or notified supervisor of concerns.
- Offered input into development and implementation of new action plans for each person supported.
- Transported people supported to appointments and community outings.
Direct Support Assistant Trainee
OPWDD
Haverstraw, NY
03.2017 - 05.2018
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
- Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Arranged transportation and accompanied clients to doctors' offices or errands.
- Reported abuse in accordance with legal standards of mandatory reporters.
Direct Support Professional
Richmond Community Services
Yonkers, NY
10.2013 - 03.2017
- Monitored progress and documented any client's health status changes, keeping healthcare team updated.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Administered medication as directed by physician.
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
- Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
- Worked with 8-10 patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
Education
Bachelor of Arts - Human Services
Metropolitan College of New York
06.2021
Associate of Arts - Medical Assisting
Mandl College of Allied Health
05.2005
High School Diploma -
Harry S. Truman HS
Bronx NY01.2000
Skills
- Team building
- Treatment Planning
- Budgeting
- Client needs assessments
- Proficient in Microsoft office suite
- Training development
- Microsoft Word
- Time Management
- Communications
- First Aid/CPR
- Written and verbal communication
- Data Analysis
- Training and development
- Health and Human Services
- Care Planning
Timeline
Switchboard Operator
St. Vincent Hospital Westchester
11.2021 - Current
Community Coordinated Support Mentor
Richmond Community Services
11.2021 - Current
Day Habilitation Specialist
QSAC INC
05.2019 - 01.2021
Direct Support Assistant Trainee
OPWDD
03.2017 - 05.2018
Direct Support Professional
Richmond Community Services
10.2013 - 03.2017
Bachelor of Arts - Human Services
Metropolitan College of New York
Associate of Arts - Medical Assisting
Mandl College of Allied Health
High School Diploma -
Harry S. Truman HS
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