Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Anastacia Mott Austin

Cotati,CA

Summary

Experienced, savvy service coordinator especially skilled in the areas of client and family rapport, excellent writing and communication skills, team player, cooperative and supportive co-worker, client advocate, experience with clients of all ages and backgrounds, familiar with state and federal requirements, able to meet dates and deadlines, creative thinker, person-centered worker with the client always at the forefront in all tasks.

Overview

27
27
years of professional experience

Work History

Service Coordinator

North Bay Regional Center
05.2012 - Current

11+ years of coordination and monitoring of client services funded by the state of California and federal government in a fast-paced and ever-changing environment, always with person-centered service model:


2012-2016: Placement/SB Unit: Supervisor Lynda Wheeler:

Mixed caseload ages ~8 yrs to 84yrs.


2016-2021: Transition/SA Unit: Supervisor: Heather Vail:

Caseload ages 3-22


2021-present: All Ages/SJ Unit:Supervisor: Jessica Gutierrez


Specific duties:

Meet with new and established client families in their homes, communities, workplaces, and NBRC offices, to conduct initial and ongoing person-centered planning meetings and annual reviews, assessing needs and arranging for cost-effective available services.

Use core person-centered values and professional-level writing skills to produce individual program plan reports that accurately represent the unique qualities and needs of each client and serve as a legal contract between the regional center and the state of California.

Provide ongoing case management and service extension as needed to existing client caseload.

Keep current on reports due, daily case notes, federal revenue compliance requirements, other required deadlines.

Provide informal emotional support to clients and parents when needed in difficult or stressful life circumstances, at times ongoing

Represent NBRC to outside persons, agencies, vendors, and other entities in a positive, professional manner that reflects well on the organization.


Managing Director

Walking Elephant Theatre Company
08.2010 - 10.2011

Guided start-up nonprofit youth theater company through 501(c)3 incorporation, recruited founding members of board of directors, developed annual budget, performed all administrative duties. Directed $75,000 travel project for cast to perform off-off Broadway in New York City, including coordinating major fundraising events, extensive volunteer management, community outreach, marketing and publicity, travel arrangements.

North Bay Outreach Coordinator

VOENA Children's Choir
09.2007 - 01.2011

Volunteer position for internationally-acclaimed multicultural children’s choir. Responsibilities included community outreach, volunteer coordination, production management, publicity and ticketing, venue coordination, staffing. Researched, wrote, and edited grant proposals. Head-chaperoned two-week performing tour of South Africa.

Various Positions

Casa Allegra Community Services
05.1996 - 03.2002

Held multiple capacities at public non-profit organization for adults with developmental disabilities: coordinated supported independent living program, supervised staff of 35 in assisting individuals who desired to live independently. Developed relationships with numerous public resource agencies in obtaining necessary services. Developed pilot program for helping adults receive all needed benefits from In-Home Support Services.

Education

Master of Arts - English Composition

Sonoma State University
Rohnert Park, CA
05.2010

Bachelor of Arts - Psychology

Sonoma State University
Rohnert Park, CA
05.1996

Skills

  • Excellent writing, editing, and proofreading skills (member, MENSA Grammar Police SIG)
  • Ability to present complex information in a clear, empathetic way to reduce overwhelm in client families, offer a reassuring, friendly "hand to hold" along their journey
  • Able to work well independently with internal work ethic and integrity that dictates high quality of work regardless of oversight
  • Able to think creatively to problem-solve in challenging circumstances when solutions are not immediately apparent
  • Provide support to co-workers and NBRC teammates through training, shadowing opportunities, and other gestures to create supportive environment within unit team and agency
  • Able to work well with a wide variety of client ages and socioeconomic backgrounds
  • Able to work cooperatively with a wide variety of co-workers, supervisors, management, vendors, and agency representatives with friendly, professional demeanor

Hobbies

Member of Mensa, 2000-present. Member of Mensa Special Interest Group The Grammar Police (GramPol)

Member of VOENA Children's Choir Board of Directors, most recently board Chair 2021 (recently retired from board) - traveled with VOENA to South Africa (2009) and Italy (2014, 2016)

Participated in Kitka Marin Community Choir

Participated in Joyful Noise Gospel Choir

Member of Serendipitty, family a cappella vocal trio

Languages

Spanish
Elementary
American Sign Language
Limited Working

Timeline

Service Coordinator

North Bay Regional Center
05.2012 - Current

Managing Director

Walking Elephant Theatre Company
08.2010 - 10.2011

North Bay Outreach Coordinator

VOENA Children's Choir
09.2007 - 01.2011

Various Positions

Casa Allegra Community Services
05.1996 - 03.2002

Master of Arts - English Composition

Sonoma State University

Bachelor of Arts - Psychology

Sonoma State University
Anastacia Mott Austin