Anastacia Solomon
Hurst ,TX
Summary
Diligent Retail Associate experienced in managing front-end operations and enhancing customer satisfaction. Developed team members' skills in customer service and store procedures, resulting in improved service delivery and compliance with standards. Maintained accurate financial operations through effective cash handling and reconciliation.
Overview
18
18
years of professional experience
Work History
Supervisor front end and sales ambassador
Sprouts Farmers Market Inc, Grocery
Hurst , TX
07.2021 - Current
- Supervised front end team to ensure efficient service and compliance with store standards.
- Trained cashiers on register procedures and customer service standards.
- Monitored checkout lanes, self-checkout stations, and service desk coverage.
- Resolved customer issues at front end, fostering positive shopping experiences through effective communication.
- Coordinated cash handling, drawer counts, and safe drop procedures.
- Enforced store policies, pricing accuracy, and payment processing rules.
- Reviewed returns, exchanges, and receipt checks at customer service desk.
- Trained new employees in customer service techniques and store policies.
- Resolved customer issues at the front end, fostering positive shopping experiences through effective communication.
- Followed food safety and sanitation procedures during sample preparation
- Set up sampling stations with utensils, signage, and product supplies
- Welcomed shoppers warmly and explained sample ingredients and serving details
Cashier
The Parking Spot 2
Dallas, TX
10.2015 - 05.2018
- Processed parking payments using point-of-sale systems at The Parking Spot 2.
- Used POS system to process membership card validation and reservations, maintaining high productivity to keep lines moving.
- Reconciled cash drawer at start and end of each shift, ensuring accuracy by identifying and resolving discrepancies.
- Greeted guests and answered questions about airport parking services and rates.
- Collaborated with security to reduce loss by identifying suspicious behavior and relaying detailed descriptions to personnel.
Customer Service Representative
Academy Sports & Outdoors
Grapevine, TX
05.2011 - 04.2012
- Conferred with customers on processing returns, swiftly identifying issues and leveraging expertise to facilitate effective resolutions.
- Coordinated with coworkers and managers to resolve complex customer issues, ensuring timely and satisfactory outcomes.
- Answered questions about store policies, promotions, and product availability, enhancing customer satisfaction and loyalty.
Cashier
JPS Health Network
Fort Worth, TX
11.2009 - 02.2011
- Facilitated customer discounts by verifying coupon validity and applying credits to orders.
- Troubleshot POS systems, card readers, and receipt printers independently, minimizing customer wait times.
- Applied knowledge to help new team members understand how to operate registers and meet customer needs, maximizing group performance and maintaining high satisfaction with customers.
Cashier
Ulta Beauty Inc.
Burleson, TX
06.2008 - 02.2010
- Maintained accurate and secure cash drawers by checking bills for counterfeit markers, storing large bills, and ensuring adequate change for transactions.
- Identified damaged items and collaborated with supervisor to streamline return processes.
- Monitored pricing changes and reviewed weekly sales circulars to stay informed on promotions and sales.
Education
Tarrant County College District
Fort Worth, TXSkills
- Front-end supervision
- POS systems
- Cash drawer reconciliation
- Cash handling
- Return processing
- Food safety
- Customer engagement
- Team leadership
- Problem solving
- Effective communication
Education
Some College (No Degree)
Timeline
Supervisor front end and sales ambassador
Sprouts Farmers Market Inc, Grocery
07.2021 - Current
Cashier
The Parking Spot 2
10.2015 - 05.2018
Customer Service Representative
Academy Sports & Outdoors
05.2011 - 04.2012
Cashier
JPS Health Network
11.2009 - 02.2011
Cashier
Ulta Beauty Inc.
06.2008 - 02.2010
Tarrant County College District