Anastacia (Julian) Torossian
West Bloomfield ,MI
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Attentive retail professional brings Number years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of Area of expertise and Area of expertise. People- and service-oriented leader with positive attitude and remarkable work ethic.
Overview
5
5
years of professional experience
Work History
MAC Cosmetics Keyholder
Estee Lauder
Troy, MI
02.2023 - 02.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Bobbi Brown Counter Manager
Estee Lauder
Chicago, IL
09.2022 - 01.2023
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Demonstrated and explained use of different beauty products to educate customers.
- Increased customer loyalty through exceptional service and tailored makeup applications.
Clinique Counter Manager
Estee Lauder
Lafayette, IN
07.2020 - 09.2022
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Established strong rapport with clients by actively listening to their needs and preferences, increasing repeat business.
- Achieved monthly sales targets consistently through diligent follow-up with potential customers and strategic promotions.
Estee Lauder
Macy’s
Novi, MI
07.2019 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Education
Highschool -
West Bloomfield High School
West Bloomfield, MIIllustration -
College For Creative Studies
Detroit, MISkills
Able to manage the makeup counters to the best of their capabilities and build the clientele as well as maintaining sales
Timeline
MAC Cosmetics Keyholder
Estee Lauder
02.2023 - 02.2024
Bobbi Brown Counter Manager
Estee Lauder
09.2022 - 01.2023
Clinique Counter Manager
Estee Lauder
07.2020 - 09.2022
Estee Lauder
Macy’s
07.2019 - 03.2020
Highschool -
West Bloomfield High School
Illustration -
College For Creative Studies