Anastas Rafailedes
Seattle,WA
Summary
Enthusiastic Sales and Customer Success professional with expertise in communication and negotiating. Driven to provide superior quality & customer service. Innovative in using knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue.
Overview
9
9
years of professional experience
Work History
Strategic Customer Success Manager
Hiya
06.2022 - Current
- Developed a customer lifecycel processes to enhance user adoption and satisfaction.
- Collaborated with cross-functional teams to align product features with customer needs.
- Analyzed customer data to drive strategic initiatives and improve retention rates.
Renewals Account Manager
Okta
02.2022 - 06.2022
- Managed 135+ customer accounts. Negotiating all aspects of customer renewals.
- Coordinated demo's, POC's, and customer success initiatives to drive sales across departments.
- Exceeded targeted goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
Account Manager
Auth0
12.2020 - 02.2022
- Managed 5 million dollars of business spanning 80+ customer accounts.
- Coordinated demo's, POC's, and customer success initiatives to drive sales across departments.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities, customer relationships, and expert closing of customer deals.
Account Development Representative
Auth0
10.2019 - 11.2020
- Conducted initial phone qualification and research on assigned target accounts to gather intelligence.
- Built out the first Account Development Expansion role at Auth0.
- Worked with select Enterprise customers and the entire corporate customer base to drive upsell & cross sell sales opportunities.
- Achieved 113% of quota.
Office Assistant
Seattle Office of Arts and Culture
08.2016 - 02.2020
- Worked with upper management to complete complex projects with renters within specific time lines.
- Solved issues quickly and efficiently.
- Organized, stored, and retrieved files to enhance daily operations and support community needs.
Education
Bachelor of Arts - Theatre Studies
Kent State University
Kent, OH12.2007
Video Production Certificate -
North Canton Hoover High School
North Canton08.2003
High School Diploma -
Jackson High School
Jackson, OH08.2003
Skills
- Contract Negotiations
- Excellent planner and coordinator
- Sales
- Partner Relations
- Vendor Relations
- Creative problem solving
Accomplishments
Auth0's SKO Sales Warrior Award 2020
Employee of the year 2017-2018.
#1 NPS customer service score in Washington.
Timeline
Strategic Customer Success Manager
Hiya
06.2022 - Current
Renewals Account Manager
Okta
02.2022 - 06.2022
Account Manager
Auth0
12.2020 - 02.2022
Account Development Representative
Auth0
10.2019 - 11.2020
Office Assistant
Seattle Office of Arts and Culture
08.2016 - 02.2020
Bachelor of Arts - Theatre Studies
Kent State University
Video Production Certificate -
North Canton Hoover High School
High School Diploma -
Jackson High School