Anastas Stoyanov
Ruse,FL
Summary
Proven leader in hospitality, excelling in guest service and team supervision at Carnival Cruise Lines. Mastered menu presentation and upselling techniques, significantly enhancing dining experiences and revenue. Skilled in conflict management and POS system operation, fostering a positive, efficient work environment. Achieved notable customer loyalty through exceptional guest relations and food safety standards.
Hospitality professional with proven track record in high-end dining environments, ensuring exceptional guest experiences through meticulous attention to service details. Highly reliable and adaptable, fostering collaborative team atmosphere focused on achieving superior dining service. Adept in conflict resolution and staff training to maintain service excellence.
Overview
21
21
years of professional experience
Work History
Team Headwaiter
Carnival Cruise Lines
12.2013 - Current
- Greeted new customers, discussed specials, and took drink orders
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs
- Managed food resources, memorized orders, and coordinated customer service
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction
- Supervised server staff and simultaneously served personal section of tables
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Stayed up-to-date on menu changes to help customers make food choices
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews
- Bussed and reset tables to keep dining room and work areas clean
- Inspected dishes and utensils for cleanliness
- Introduced time-saving techniques in collaboration with other team members driving operational efficiencies
- Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area
- Answered customers' questions, recommended items, and recorded order information
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
- Processed orders and sent to kitchen employees for preparation
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
Bartender
Helis Hotels Ltd
06.2004 - 08.2013
- Kept bar presentable and well-stocked to meet customer needs
- Served high customer volumes during special events, nights, and weekends
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
- Explained daily specials and beverage promotions to exceed daily sales goals
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Followed strict recipes and drink measurements to minimize product used
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Kept bar stocked with liquors, juices and garnishes for drinks
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas
- Maintained impeccably clean, attractive and well-stocked bar area
- Prepared garnishes by evenly slicing and pitting fruits
- Completed requisitions to maintain required stock par levels
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards
Education
Some College (No Degree) -
High School Diploma -
05.2002
Skills
- Menu presentation
- Guest service
- Team Supervision
- Daily specials memorization
- Upselling techniques
- POS System Operation
- Dining area maintenance
- High-volume dining
- Food and beverage pairings
- Food safety understanding
- Conflict Management
- Food inspection
- Guest Relations
- Compliance standards
- Food station setup
- Menu Memorization
- Guest relations management
- Menu memorization
- High volume dining
- Team supervision
- Table setting
- Complaint handling
- Fine-dining expertise
Personal Information
Title: Waiter
Timeline
Team Headwaiter - Carnival Cruise Lines
12.2013 - Current
Bartender - Helis Hotels Ltd
06.2004 - 08.2013
Technical School of Transport - High School Diploma,
Toma Kardjiev - Some College (No Degree),
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