Sherell Elliott
Pooler,USA
Summary
Professional vacation planning specialist with proven track record in delivering tailored travel experiences. Adept at managing client expectations, and ensuring seamless travel arrangements. Strong focus on team collaboration and achieving results, with ability to adapt to changing needs. Highly skilled in customer service, time management, and destination knowledge. Reliable and flexible, ensuring every client enjoys memorable vacations.
Overview
21
21
years of professional experience
Work History
Personal Vacation Planner
Carnival Cruise Lines
04.2016 - Current
- Make outbound calls to new and prior guests to help them plan their next vacation.
- Make reservations and provide guests with any information they need to enjoy their vacation.
- Process credit card, debit card, and check payments.
- Respond to guest complaints, requests, upgrades, final payments.
- Follow up with guests prior to their final payment dates.
- Schedule Bon voyage, Final Payment, and Welcome home calls.
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Work full time from home with limited supervision and maximum output results.
Customer Service Rep
American Express
12.2006 - 04.2014
- Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information
- Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer service experience to generate a loyal clientele.
- Received multiple reviews acknowledging my level of dedication to excellent customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Given leadership opportunity to promote team moral and track timesheets versus work output.
Financial Services Representative
US ARMY
12.2008 - 03.2013
- Provided customer service for service members who had questions about their pay, debts and entitlements.
- Maintained a balanced cash drawer on a daily basis in a high stressed area.
- Worked long hours in order to ensure the success of the mission.
- Trained and developed new soldiers to my department on all Standard Of Operations.
- Out-Processed 3500 pay accounts in a 2-month period by ensuring proper pay entitlements
- Process treasury checks
- Maintain files and prepare financial reports and travel vouchers
- Process final pay for service members who are leaving the service.
Senior Store Manager
Payless Shoesource
11.2004 - 01.2007
- Coached and developed Assistant Managers, other staff members and associates. Hired and trained 100% of staff.
- Clearly communicates company vision, goals and strategies.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Recommended merchandise based on customer needs.
- Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Surpassed revenue goals in four consecutive quarters.
Education
Bachelors of Arts - Criminal Justice
Columbia College
Columbia, MO01.2012
Skills
- Cold Calling
- Travel industry experience
- Exceptional communication
- Strong negotiation
- Itinerary planning
- Travel research
- Relationship management
- Overseas tours
- Special needs travelers
- Sales
Timeline
Personal Vacation Planner
Carnival Cruise Lines
04.2016 - Current
Financial Services Representative
US ARMY
12.2008 - 03.2013
Customer Service Rep
American Express
12.2006 - 04.2014
Senior Store Manager
Payless Shoesource
11.2004 - 01.2007
Bachelors of Arts - Criminal Justice
Columbia College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Military Service
- Branch: United States Army
- Rank: Specialist
Additional Information
- Strong Verbal Communication
- Conflict Resolution
- Quick Learner
- Computer Proficient
- Extremely Organized
- Team Leadership
- File/Records Maintenance
- Strong Research Skills
- Critical Thinker
- Energetic and Organized
Military Service
- Branch: United States Army
- Rank: Specialist
Additional Information
- Strong Verbal Communication
- Conflict Resolution
- Quick Learner
- Computer Proficient
- Extremely Organized
- Team Leadership
- File/Records Maintenance
- Strong Research Skills
- Critical Thinker
- Energetic and Organized