Anastasia Adusei Dwomoh
Bronx,USA
Summary
I am a fast learner and am also willing to learn. I am very humble and I believe I will be a great addition to your firm
Overview
24
24
years of professional experience
Work History
Opening /deli Manager
Gourmet Garage
New York, NY
03.2018 - Current
- Managed daily deli operations, ensuring compliance with health and safety regulations.
- Trained and supervised staff in food preparation and customer service best practices.
- Developed inventory management strategies to minimize waste and optimize stock levels.
- Implemented quality control measures to maintain product freshness and customer satisfaction.
- Collaborated with suppliers to negotiate pricing and enhance product offerings.
- Analyzed sales data to identify trends and adjust product selection accordingly.
- Led team meetings to foster communication, share updates, and address challenges.
- Enhanced customer engagement through tailored promotions and exceptional service delivery.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Observed quality assurance standards to optimize freshness of deli products.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Inventoried food products and associated materials on weekly basis.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for Number staff by planning and designating shifts and hours.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Organized special events such as tastings or promotions, driving increased foot traffic to the department.
Doctors Assistant
12.2010 - 01.2017
- Home attenadant
- It's my present job and its private. I provide companionship for an elderly dementia patient at her resident.
Receptionist
Parklane Hotel
10.2006 - 05.2010
- I was responsible of checking in guests and also make it a point to give them a five star reception.
Cashier
Meena Enterprise
08.2001 - 11.2005
- I had the responsibility as a head cashier, so I headed 20 cashiers and also helped customers on the sales floor as needed.
Education
No Degree - All Areas
Peters educational center
KumasiHigh School Diploma - General Studies
Adventist Day High School
Kumasi07.2001
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Forever Clear beauty school
AccraSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Reliability and punctuality
- Customer service excellence
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- POS systems
- Staff training
- Guest inquiries
- ID verification
- Order packaging
- Sales expertise
- Decision making aptitude
- Retail merchandising
- Loyalty program promotion
Awards
Employee of the month award, Perfect attendances
Languages
English
Full Professional
Timeline
Opening /deli Manager
Gourmet Garage
03.2018 - Current
Doctors Assistant
12.2010 - 01.2017
Receptionist
Parklane Hotel
10.2006 - 05.2010
Cashier
Meena Enterprise
08.2001 - 11.2005
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Forever Clear beauty school
No Degree - All Areas
Peters educational center
High School Diploma - General Studies
Adventist Day High School