Anastasia Adusei Dwomoh - Opening /deli Manager - Gourmet Garage

Summary

I am a fast learner and am also willing to learn. I am very humble and I believe I will be a great addition to your firm

Overview

24

years of professional experience

Work History

Opening /deli Manager

Gourmet Garage

New York, NY

03.2018 - Current

Managed daily deli operations, ensuring compliance with health and safety regulations.
Trained and supervised staff in food preparation and customer service best practices.
Developed inventory management strategies to minimize waste and optimize stock levels.
Implemented quality control measures to maintain product freshness and customer satisfaction.
Collaborated with suppliers to negotiate pricing and enhance product offerings.
Analyzed sales data to identify trends and adjust product selection accordingly.
Led team meetings to foster communication, share updates, and address challenges.
Enhanced customer engagement through tailored promotions and exceptional service delivery.
Managed supply chain functions for deli supplies, ingredients and merchandise.
Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
Collaborated with store management to achieve overall operational goals, contributing to store success.
Worked closely with other department managers to improve cross-functional collaboration within the store.
Increased deli sales by implementing innovative merchandising and promotional strategies.
Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
Observed quality assurance standards to optimize freshness of deli products.
Streamlined deli operations through effective scheduling, inventory management, and staff training.
Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
Inventoried food products and associated materials on weekly basis.
Created enticing deli displays that showcased featured products and attracted customers to the department.
Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Set schedules for Number staff by planning and designating shifts and hours.
Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
Developed pricing strategies to maximize profits while maintaining customer satisfaction.
Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
Organized special events such as tastings or promotions, driving increased foot traffic to the department.

Doctors Assistant

12.2010 - 01.2017

Home attenadant
It's my present job and its private. I provide companionship for an elderly dementia patient at her resident.

Receptionist

Parklane Hotel

10.2006 - 05.2010

I was responsible of checking in guests and also make it a point to give them a five star reception.

Cashier

Meena Enterprise

08.2001 - 11.2005

I had the responsibility as a head cashier, so I headed 20 cashiers and also helped customers on the sales floor as needed.

Education

No Degree - All Areas

Peters educational center

Kumasi

High School Diploma - General Studies

Adventist Day High School

Kumasi

07.2001

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Forever Clear beauty school

Accra

Skills

Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Money handling
Reliability and punctuality
Customer service excellence
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Cash management

Cash register systems
Cash handling expertise
Payment processing
Product restocking
Conflict resolution
Product knowledge
Refunds and exchanges
Issue resolution
POS systems
Staff training
Guest inquiries
ID verification
Order packaging
Sales expertise
Decision making aptitude
Retail merchandising
Loyalty program promotion

Awards

Employee of the month award, Perfect attendances

Languages

English

Full Professional

Timeline