Shannon Lytton

• Oversaw management of opening and closing cash receipts along with related documentation.
• Directed restaurant operations by supervising opening and closing procedures.
• Facilitated punctual attendance of all employees for scheduled shifts.
• Assisted customers with inquiries to improve satisfaction. Helped resolve product-related issues. Supported communication between customers and service teams.
• Screened resumes and coordinated interview schedules to assist recruitment efforts. Facilitated onboarding activities for new employees to aid in smooth transitions. Provided administrative support to HR team by maintaining employee records.

Assisted customers in selecting gifts for personal use or for others. Provided support in a quaint beach town gift shop. Delivered exceptional customer service to enhance shopping experiences.

Managed cash register operations, ensuring accurate transactions and customer service.

Managed all credit card transaction processes to ensure accuracy and efficiency.

Implemented opening and closing procedures to optimize operational efficiency.

Executed nightly transaction balancing to ensure accurate financial records.

• Delivered exceptional customer service to enhance dining experience and ensure guest satisfaction.
• Collaborated with kitchen staff to streamline order processing and improve service efficiency.
• Trained new servers on menu items, standards, and restaurant policies to maintain consistency.
• Managed multiple tables simultaneously while maintaining attention to detail and accuracy in orders.
• Assisted in inventory management by tracking supplies and reporting low stock levels to management.
• Resolved customer complaints promptly, ensuring a positive resolution and retention of clientele.
• Implemented upselling techniques resulting in increased sales of menu specials and beverages.
• Maintained cleanliness and organization of dining area to create a welcoming atmosphere for guests.
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Bussed and reset tables to keep dining room and work areas clean.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.