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Anastasia Brown
DeFuniak Springs,FL
Summary
Dynamic and results-driven professional with experience as a Correctional Officer at the Florida Department of Corrections. Proven results in incident prevention and de-escalation techniques, effectively maintaining order and safety. Adept at crisis intervention and emergency response, ensuring a secure environment while fostering positive inmate interactions.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Florida Department Of Corrections
10.2023 - Current
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Conducted routine-minimum of 2 daily- and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared reports to document incidents and violations.
- Administered drug tests to inmates.
- Investigated and responded to incidents of inmate misconduct.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates, managing approximately 160-300 inmates daily.
Pharmacy Technician Supervisor
Walmart Pharmacy
03.2019 - 10.2023
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured, and compounded medications following standard procedures -approximately 250-450 medications daily.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Developed policies and procedures for effective pharmacy management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Chiropractic Assistant
Freeport Family Chiropractic & Acupuncture
01.2018 - 03.2019
- Directed patients to exam rooms- average number of patients seen daily ranging from 15-35, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
Education
Certification - Crossover To Law Enforcement
Florida Panhandle Technical College
Chipley, FL01-2026
Certification - Florida Corrections Academy
Florida Panhandle Technical College
Chipley, FL04-2024
Bachelor of Science - Psychology
Troy University
Troy, AL10-2023
Skills
- Incident prevention
- Non-violent intervention
- Trained in defensive tactics
- Inmate monitoring
- Contraband seizure
- Emergency response
- Weapons training
- Prisoner transport
- Crisis prevention intervention (CPI)
- First aid and CPR certified
- De-escalation techniques
Accomplishments
Secured spot as lead Disciplinary Actions Investigator for my shift under supervision of DR Coordinator.
Interests
Timeline
Correctional Officer
Florida Department Of Corrections
10.2023 - Current
Pharmacy Technician Supervisor
Walmart Pharmacy
03.2019 - 10.2023
Chiropractic Assistant
Freeport Family Chiropractic & Acupuncture
01.2018 - 03.2019
Certification - Crossover To Law Enforcement
Florida Panhandle Technical College
Certification - Florida Corrections Academy
Florida Panhandle Technical College
Bachelor of Science - Psychology
Troy University
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