Anastasia Conley
Elyria,OH
Summary
Adept at medical billing and claims processing, I enhanced O'Neill Healthcare's revenue cycle efficiency by meticulously analyzing denial rates and payer mix. My strong organizational skills and continuous learning attitude contributed to improved customer satisfaction and team productivity. Demonstrated expertise in HIPAA compliance and exceptional customer service solidify my professional acumen.
Overview
11
11
years of professional experience
Work History
Medical Insurance Biller
O'Neill Healthcare
North Ridgeville, OH
04.2023 - Current
- Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Prepared detailed monthly reports highlighting key metrics such as collections ratio, days in accounts receivable, and percentage of aged accounts for management review.
Hospice Office Manager
O'Neill Healthcare Hospice
Bay Village, OH
10.2018 - 04.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed all scheduling for nurses and hospice aides.
- Managed and submitted all bi weekly payroll.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Hospice Aide
O'Neill Healthcare
Bay Village, OH
09.2017 - 04.2023
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
STNA
O'Neill Healthcare North Ridgeville
North Ridgeville, OH
03.2013 - 09.2017
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
Education
James Ford Rhodes High School
Cleveland, OH2009
Skills
- Medical Billing Software Proficiency
- HIPAA compliance awareness
- ICD-10 Knowledge
- Medicare and Medicaid knowledge
- Claims Processing Proficiency
- Organizational abilities
- Continuous Learning Attitude
- Payment Posting Abilities
- Accounts receivable management
- Financial Reporting Capabilities
- Insurance Appeals Handling
- Teamwork and Collaboration
- Customer Service
- Multitasking and Organization
Timeline
Medical Insurance Biller
O'Neill Healthcare
04.2023 - Current
Hospice Office Manager
O'Neill Healthcare Hospice
10.2018 - 04.2023
Hospice Aide
O'Neill Healthcare
09.2017 - 04.2023
STNA
O'Neill Healthcare North Ridgeville
03.2013 - 09.2017
James Ford Rhodes High School