Anastasia DePasquale
Willis,TX
Summary
Highly-motivated individual with desire to take on new challenges.Skilled in customer service and data entry, my approach resulted in notable client satisfaction, leveraging my experience to meet and exceed employer expectations without relying on numerical achievements.Offering positive attitude and genuine interest in helping others, ready to thrive in customerfocused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in position role
Overview
6
6
years of professional experience
1
1
Certification
Work History
personal banker
Frost Bank
The Woodlands, TX
06.2022 - 12.2024
- Provided customer service to clients, including answering questions and resolving issues
- Conducted account openings and closings for clients
- Greeted customers upon entering the bank and directed them to appropriate personnel or services
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions
- Responded promptly to customer emails, phone calls and requests for information
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities
- Advised customers on various financial products available from the bank
Customer Service Representative
Best Buy
Tomball, TX
01.2019 - 06.2022
- Received and processed incoming orders, ensuring accuracy of information
- Verified stock inventory levels and maintained records of items shipped and received
- Packed goods for shipment, including labeling boxes and preparing shipping documents
- Reported any damaged items or discrepancies in shipments to supervisor immediately
- Assisted with unloading trucks using appropriate equipment as needed
- Managed weekly cycle counts to ensure accurate inventory levels are maintained
Customer Service Cashier
TJ Max
The Woodlands, Texas
08.2019 - 06.2021
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Education
High School Diploma -
The Woodlands High School
The Woodlands08-2016
Skills
- Customer service
- Time management
- Communication skills
- Microsoft Word
- Microsoft Excel
- Documentation review
- Guest services
- Cash handling
- Transaction processing
- Sales techniques
- Verbal and written communication
Certification
- First Aid/CPR
- Tx State Notary
References
- PHILLY, (713) 388-7228
Timeline
personal banker
Frost Bank
06.2022 - 12.2024
Customer Service Cashier
TJ Max
08.2019 - 06.2021
Customer Service Representative
Best Buy
01.2019 - 06.2022
High School Diploma -
The Woodlands High School