Anastasia Dugenske
Princeton,WI
Summary
Dedicated professional with extensive experience in customer service and event coordination. Strong organizational skills drive operational success and enhance team collaboration. Proven ability to manage large-scale events and improve dining operations through effective staff training and conflict resolution. Motivational leader with advanced supervisory skills focused on maximizing employee engagement and performance.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Assistant Director of Dining Services
The Green Lake Conference Center
Green Lake, Wisconsin
06.2024 - 08.2026
- Supervised and coordinated dining room staff, including servers, hosts, and support personnel.
- Oversaw multiple banquets and large-scale events, managing staffing, service, and food preparation.
- Created and managed staff schedules, ensuring adequate coverage for efficient dining operations.
- Ordered and managed food, beverage, and operational supplies to maintain inventory levels.
- Reviewed and approved employee payroll for accurate hours and timely processing.
- Interviewed, trained and evaluated employees while providing constructive feedback for professional development.
- Addressed employee concerns professionally and implemented corrective actions.
- Maintained daily dining room operations with high standards of service and cleanliness.
Front End Coordinator
Cost Cutters
Ripon, Wisconsin
03.2020 - 07.2024
- Coordinated front-end operations, ensuring delivery of professional and friendly customer service to enhance customer satisfaction.
- Managed time effectively and organized tasks in fast-paced environments to meet operational demands.
- Communicated effectively with customers and team members to address inquiries and resolve issues.
- Collaborated with team members to streamline daily operations and foster a reliable support system.
- Maintained a consistent work ethic, demonstrating dedication and professionalism.
- Developed strong interpersonal skills through four years of experience in customer-focused roles.
Housekeeping Attendant
The Acorn Ridge Motel
Princeton, Wisconsin
05.2017 - 03.2020
- Executed routine surface sanitization and comprehensive deep-cleaning of guest rooms and common areas.
- Inspected rooms for cleanliness and adherence to established quality standards.
- Assessed supply levels and identified replenishment needs to enhance housekeeping efficiency.
- Maintained cleanliness and appearance of all common areas throughout property.
- Cleaned rugs, draperies, and furnishings to uphold aesthetic standards.
- Demonstrated strong attention to detail and reliability while managing time effectively.
Education
Bachelor of Science - Hotel, Restaurant, And Tourism Management
University of Wisconsin Stout
Menomonie, WI05-2026
Associate of Arts - Liberal Arts, Humanities, Or General Studies
University of Wisconsin Oshkosh
Oshkosh, WI12-2023
Skills
- Event management and coordination
- Customer service excellence
- Team building and collaboration
- Staff training and development
- Inventory oversight
- Time management strategies
- Food safety compliance
- Vendor relationship management
- Task delegation and prioritization
- Conflict resolution skills
- Multitasking and organization techniques
Certification
- ServSafe Food Protection Manager Certification
- Responsible Beverage Service Certification
Timeline
Assistant Director of Dining Services
The Green Lake Conference Center
06.2024 - 08.2026
Front End Coordinator
Cost Cutters
03.2020 - 07.2024
Housekeeping Attendant
The Acorn Ridge Motel
05.2017 - 03.2020
Bachelor of Science - Hotel, Restaurant, And Tourism Management
University of Wisconsin Stout
Associate of Arts - Liberal Arts, Humanities, Or General Studies
University of Wisconsin Oshkosh