Student Technical SupportRegional Occupational Center School of Veterinary
Work Type
Part TimeSeasonal Work
Location Preference
On-Site
Location: Bakersfield, CA
Open to relocation: No
Important To Me
Career advancementHealthcare benefitsFlexible work hours4-day work week
Summary
I am currently a college student focused on achieving a higher level of education. My skills are developed through hands-on learning and asking questions. Eager to gain customer service experience and interact with others as often as possible.
Overview
1
1
year of professional experience
Work History
Student Technical Support
Grand Canyon Education
Phoenix, Arizona
01.2025 - 04.2025
Provided technical support to customers via phone and email.
Resolved product issues using troubleshooting techniques and tools.
Documented customer interactions in the support ticketing system.
Collaborated with team members to improve service processes.
Assisted in maintaining knowledge base articles for common issues.
Participated in training sessions to enhance technical skills and knowledge.
Resolved escalated customer service issues in a timely manner.
Developed and maintained strong relations with customers to meet quality expectations.
Regional Occupational Center School of Veterinary
Regional Occupational Center
Bakersfield, California
01.2024 - 04.2024
Assisted veterinarians during examinations and procedures.
Maintained cleanliness and organization of animal treatment areas.
Handled and restrained animals for safe handling during treatments.
Prepared medical instruments and supplies for veterinary procedures.
Provided basic care, including feeding and grooming animals in recovery.
Documented patient information accurately in veterinary software systems.
Communicated with pet owners about care instructions and services available.
Observed animal behavior to identify signs of distress or health issues.
Cleaned and maintained exam rooms, kennels, cages, runs and yards.
Assisted with surgical procedures including prepping animals for surgery, assisting during surgery, and monitoring animals post-surgery.
Ensured cleanliness of all areas in the facility by regularly cleaning and organizing spaces.
Restocked supplies in exam rooms or treatment areas.
Recorded patient histories accurately and completely.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Performed physical examinations and recorded weight, temperature, and other vitals.
Worked in a fast-paced environment while providing assistance.
Tier 1 Technical Support Rep/T1E Technical Support Representative/Advanced Product Support at Inmotion HostingTier 1 Technical Support Rep/T1E Technical Support Representative/Advanced Product Support at Inmotion Hosting
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL
CSR Level 2/ Technical Support Representative/ Lead Technical Support Representative at Trijicon, Inc.CSR Level 2/ Technical Support Representative/ Lead Technical Support Representative at Trijicon, Inc.