Anastasia Love
New Britain,US
Summary
able to balance active listening , problem solving and excellent customer serve skills. adaptable to rapid changes in the workplace. Able to prioritize , exercise judgement and make decision to promote a smooth workflow in a deadline oriented environment
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Namco Pool
Rocky Hill, CT
11.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Machine Operator
Trumpf Inc
Farmington Ct
08.2022 - 03.2023
- Replenished materials and supplies as needed to maintain production.
- Quickly shut down equipment in emergency situations following protocols.
- Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Assisted in the implementation of new equipment, resulting in increased productivity and cost savings.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- verify machined work specifications , using calipers , micrometers or gauges
- change worn cutting tools
- support daily sale function by answering phone calls ,placing orders by both phone and email
- process returns request . credits and answering call customer service emails
Package Handler
FedEx Ground
Middletown, CT
09.2021 - 05.2022
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Followed safety regulations to maintain safe work environment.
- Stored and secured packages in designated areas to prevent damage and theft.
- Contributed to cost savings initiatives by identifying opportunities for recycling materials during the packaging process.
- scanning packages
- Fixing damages packages
- load shipment , belonging or materials
- move materials , equipment or supplies
- receive information or instructions for performing work assignment
- IC belt ( scanning multiple large/heavy boxes & taking it out the belt)
- unloading trucks
Call Center Representative
Conduent
East Hartford Ct
07.2019 - 08.2021
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Production Worker
RICH PRODUCTS CORPORATION
New Britain, CT
03.2017 - 05.2017
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Followed safety procedures and guidelines to maintain safe working environments.
- Weighed and measured items to prevent waste and meet quality standards.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Made sure that products were produced on time and are of good quality.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
Education
High School Diploma -
New Britain High School
New Britain, CT08.2018
Skills
- Mechanical Aptitude
- Precision measurement
- Supply Chain Management
- Intermediate Mathematics
- Conflict Resolution
- Plant Machinery and Equipment
- Daily Outage Reports
- Quality Control
- Testing Quality Analysis
- Microsoft Excel
- Trade assistance
- Operations Monitoring
- Materials Sorting
- Environmentally Controlled Storage
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Call center operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Namco Pool
11.2024 - 01.2025
Machine Operator
Trumpf Inc
08.2022 - 03.2023
Package Handler
FedEx Ground
09.2021 - 05.2022
Call Center Representative
Conduent
07.2019 - 08.2021
Production Worker
RICH PRODUCTS CORPORATION
03.2017 - 05.2017
High School Diploma -
New Britain High School