Summary
Work History
Education
Skills
Timeline
Generic

Anastasia Marks

Rochester,NY

Summary

Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.

Work History

Retail Store Manager

Pop Fashion
2020 - 2022
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Server Manager

Tastee
2018 - 2020
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.

Education

High School Diploma -

Edison High
Rochester, NY
06-2016

Skills

  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Complaint resolution
  • Visual merchandising
  • Team Training
  • Staff management
  • Strategic selling
  • Team training and development
  • Relationship selling
  • Process and procedure development
  • Employee scheduling
  • Sales analysis
  • Deposit preparation
  • Program administration
  • Financial records oversight
  • Hospitality and accommodation
  • Merchandise pricing
  • Customer service delivery
  • Business reporting
  • Disaster recovery
  • Load balancing
  • IP address management
  • Verbal and written communication
  • Sales and marketing
  • Health code compliance
  • Restaurant operations

Timeline

High School Diploma -

Edison High

Retail Store Manager

Pop Fashion
2020 - 2022

Server Manager

Tastee
2018 - 2020

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