Hi, I’m
Anastasia Martin
Fairmont,West Virginia
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
years of professional experience
Work History
Mountaineer Truckload LiquidationsClarksburg, WV
Store Manager
06.2020 - 12.2021
Job overview
- Managed inventory control, cash control and store opening and closing procedures.
- Managed to bring customers in by more than 50 percent.
- Managed to bring old costumers back by showing that keeping customers happy.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platforms for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Gabes, Gabriel Brothers WarehouseFairmont, WV
Receptionist Clerk, Lead, Warehouse Worker
06.2012 - 11.2020
Job overview
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Coached team members in techniques necessary to complete job tasks.
- Directed and supervised team of 5 / 6 people.
- Worked different stations to provide optimal coverage and meet production goals.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using multiple websites to update system.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Trained new team members by relaying information on company procedures and safety requirements.
- Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Completed over 50/60 orders each day in warehouse setting.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Operated RF scanners to track merchandise and verify contents of containers.
- Simplified shipping and receiving processes for improved workflow.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Continuously checked products for quality assurance according to strict guidelines.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Checked packages and merchandise for damage and notified vendors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Tracked receipts, employee hours and inventory movements.
- Consistently lifted materials weighing as much as 500 pounds.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Performed general housekeeping and cleaning tasks.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Loaded, unloaded and moved material to and from storage and production areas.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Wrapped pallets in shrink wrap prior to loading.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
- Updated daily logs with regular shift activities and incident details.
- Participated in cross-functional team-building activities.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Education
White School, Fairmont, WV
GED
06.2011
Skills
- Opening and closing procedures
- Team leadership and coaching
- Bank deposit procedures
- Goals and performance
- Product and service sales
Timeline
Store Manager
Mountaineer Truckload Liquidations
06.2020 - 12.2021
Receptionist Clerk, Lead, Warehouse Worker
Gabes, Gabriel Brothers Warehouse
06.2012 - 11.2020
White School
GED
Similar Profiles
Zolotareva AnastassiyaZolotareva Anastassiya
Seller/Manager at Wholesale Liquidations Center, LTDSeller/Manager at Wholesale Liquidations Center, LTD
Robyn ZookRobyn Zook
Cashier at MBZ LiquidationsCashier at MBZ Liquidations
Jaden DiazJaden Diaz
Forklift Operator at R+L TruckloadForklift Operator at R+L Truckload