ANASTASIA MCCOY
Rosharon,TX
Summary
ANASTASIA is a Skilled team player with strong background in high processing environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking and reliable. Extremely focused on going above and beyond to support team and serve customers. Motivated to continue to learn and grow as a professional.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Titling Specialist
Vroom
Stafford, TX
11.2014 - 01.2024
- Worked with team members and leadership to identify and develop process improvements.
- Investigated and resolved issues to maintain billing accuracy.
- Answered customer invoice questions and resolved issues discovered during the invoicing and collection process.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
- Answered customer questions to maintain high satisfaction levels.
- Generated reports to track performance metrics of team members.
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Assisted in developing strategies to increase customer satisfaction levels.
- Conducted regular meetings with staff to review progress and address any concerns.
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Stafford High School
05.2005
Skills
- Verbal and Written Communication
- Check Inspection and Validation
- Relationship Building
- Customer Relations
Certification
- Advent
- Salesforce
- Webdealer
Accomplishments
Acknowledged for exceptional leadership skills and maintaining high morale while guiding a high-performing team.
References
References available upon request.
Timeline
Lead Titling Specialist
Vroom
11.2014 - 01.2024
High School Diploma -
Stafford High School
- Advent
- Salesforce
- Webdealer
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