Anastasia Merchant
Kalamazoo
Summary
Friendly and compassionate individual with strong interpersonal skills and passion for patient care. Knowledge of basic medical terminology and proficiency in vital sign monitoring and patient assistance. Committed to providing high-quality care to improve patient well-being. Excellent patient relations and office management. Skilled using Epic, PCC, Docutap and Rev spring appointment scheduling system. Organized and accurate in managing patient flow.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Technician
WellNow Urgent Care
06.2023 - Current
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Scheduled appointments as well as checking patients in and out. Verified insurance coverage as well at patient information.
- Assisted with routine checks, collect and processed specimens.
Travel CNA
Clipboard Health
10.2021 - Current
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Enhanced patient experience by providing compassionate and attentive care during travel assignments.
- Assisted patients with daily living activities, promoting independence and dignity.
Receptionist
Senior Care Partners PACE
09.2018 - 09.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
GED -
Kalamazoo Adult Education
Kalamazoo, MI06-2006
Skills
- CPR certification
- Basic life support
- Infection control standards
- Specimen collection and infection control
- Patient services
- Front desk operations
- Medical terminology
- Appointment scheduling
- Patient registration
- Insurance verification
- Payment collection
Certification
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Patient Care Technician
WellNow Urgent Care
06.2023 - Current
Travel CNA
Clipboard Health
10.2021 - Current
Receptionist
Senior Care Partners PACE
09.2018 - 09.2021
GED -
Kalamazoo Adult Education
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