Anastasia nieves
Hempstead,NY
Summary
Experienced with classroom support, instructional assistance, and student engagement. Utilizes effective communication and organizational skills to enhance learning environments. Track record of collaborating successfully with teachers and students to achieve educational goals.
Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LA Fitness
02.2017 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Teacher's Assistant
St Thomas the Apostle Catholic School
06.2011 - 06.2016
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Provided extra support to students with special needs, facilitating their inclusion in mainstream education.
- Supported lead teacher in lesson preparation, ensuring materials were ready for class activities.
Education
High School Diploma -
ASJA GIRLS COLLEGE
TRINIDAD06-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Client relations
- Professional telephone demeanor
- Administrative support
Certification
- Certified Teacher Assistant (CTA) - American Board for Certification of Teacher Excellence.
Timeline
Customer Service Representative
LA Fitness
02.2017 - 12.2023
Teacher's Assistant
St Thomas the Apostle Catholic School
06.2011 - 06.2016
- Certified Teacher Assistant (CTA) - American Board for Certification of Teacher Excellence.
High School Diploma -
ASJA GIRLS COLLEGE
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