Anastasia Novitski
Bethany,CT
Summary
Fast learner and problem solver with 4+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
Work History
Senior Analyst
VaynerMedia
01.2023 - 03.2024
- Provided exceptional customer service and support to ensure client satisfaction and retention
- Collaborated with internal teams to address client issues and deliver timely and effective resolutions
- Identified upsell and cross-sell opportunities to increase sales by 10%, as well as client engagement
Analyst
VaynerMedia
09.2021 - 01.2023
Busser/Cashier
Blue Check Deli
05.2019 - 08.2019
- Assisted 80+ customers a day with food selection, inquiries, and purchases in a friendly and knowledgeable manner
- Maintained a clean and organized restaurant environment to enhance dining experience for customers
- Operated cash registers and processed transactions accurately and efficiently
Retail Associate
TJ Maxx
06.2017 - 09.2018
- Increased sales revenue by offering targeted promotions and upselling related items
- Collaborated with team members to achieve daily sales goals and exceed performance targets
- Utilized point-of-sale system for efficient transaction processing as well as tracking customer purchase history when applicable
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers
Education
Bachelor of Science - Marketing
Florida State University
Tallahassee, FL04.2021
High School Diploma -
Amity Regional High School
Woodbridge, CT05.2017
Skills
- Customer Relations
- Strong Communication Skills
- Problem-solving skills
- Register
- Dining area cleanliness
- Organization and Time Management
- Bilingual: English and Russian
Timeline
Senior Analyst
VaynerMedia
01.2023 - 03.2024
Analyst
VaynerMedia
09.2021 - 01.2023
Busser/Cashier
Blue Check Deli
05.2019 - 08.2019
Retail Associate
TJ Maxx
06.2017 - 09.2018
Bachelor of Science - Marketing
Florida State University
High School Diploma -
Amity Regional High School