Job Search Status
Open to workDesired Job Title
Senior Fraud AnalystFraud and Risk AnalystWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Oklahoma City, OK, US
Open to relocation: Yes
Open To Work
Danielle Payne
Oklahoma City,OK
Work Preference
Summary
Professional fraud detection specialist with comprehensive experience in identifying and analyzing suspicious activities. Instrumental in developing and executing fraud prevention strategies, ensuring robust security measures. Known for strong team collaboration and adaptability, delivering reliable results in dynamic settings. Expertise in data analysis and risk assessment, valued for integrity and precision.
Diligent with significant background in fraud detection and prevention. Proven track record in identifying and mitigating fraudulent activities, contributing to enhanced security protocols. Demonstrated analytical thinking and effective problem-solving skills in high-stakes environments.
Overview
36
36
years of professional experience
Work History
Senior Fraud Analyst
Arvest Bank
Remote
09.2024 - Current
- Analyzed transaction patterns to identify and mitigate potential fraud risks.
- Developed and implemented fraud detection strategies to enhance operational efficiency.
- Led investigations into suspicious activities, collaborating with law enforcement as necessary.
- Trained junior analysts on best practices for fraud detection and prevention techniques.
- Utilized advanced analytical tools to monitor account activity and flag anomalies effectively.
- Collaborated with cross-functional teams to strengthen internal controls against fraudulent activities.
- Conducted regular audits of fraud detection systems, recommending improvements based on findings.
- Presented findings to executive leadership, influencing strategic decisions on fraud management policies.
- Conducted regular audits of fraud detection processes, identifying areas for improvement and ensuring adherence to regulatory requirements.
- Enhanced fraud detection capabilities through continuous improvement of risk models and decision systems.
- Conducted comprehensive fraud risk assessments, identifying potential vulnerabilities and recommending appropriate mitigation measures.
- Contributed to policy development efforts, incorporating industry best practices into organizational procedures for combating financial crime.
- Provided expert guidance on emerging fraud trends, ensuring proactive response to new threats and risks.
- Facilitated information sharing among internal stakeholders by creating centralized repositories for key metrics, trends, and insights related to fraudulent activities.
- Improved case resolution times by streamlining investigation processes and optimizing resource allocation.
- Collaborated with cross-functional teams to develop and implement comprehensive fraud prevention strategies.
- Served as an internal consultant on fraud-related matters, providing insights and recommendations to various departments as needed.
- Leveraged expertise in statistical analysis to identify patterns indicative of fraudulent behavior or transaction anomalies.
- Played a key role in the development and execution of anti-fraud awareness campaigns aimed at educating employees and customers about common scams and tactics used by malicious actors.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Server
Regal Cinemas
Oklahoma City, OK
05.1990 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed cash register operations and accurately processed transactions for food and beverage sales.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Trained new staff on standard operating procedures and best practices for service delivery.
- Developed knowledge of menu items, enabling effective recommendations to enhance guest experience.
- Implemented cleanliness standards across dining areas, contributing to a positive atmosphere for patrons.
- Resolved customer inquiries and complaints promptly, fostering repeat business through effective communication.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Fraud Analyst 2/fraud analyst
Arvest Bank
Remote
07.2023 - 09.2024
- Conducted thorough investigations of suspicious accounts, ensuring compliance with policies.
- Mentored junior analysts on best practices in fraud detection and analysis techniques.
- Presented findings and insights to senior management, driving informed decision-making regarding fraud prevention strategies.
- Reduced instances of fraud by proactively identifying patterns and trends in fraudulent activities.
- Assisted in creating training materials for new team members, resulting in faster onboarding and increased productivity.
- Maintained a high level of knowledge about emerging fraud schemes, enabling proactive response to potential threats.
Fraud Analyst 1
Arvest Bank
06.2022 - 07.2023
- Assisted in training new staff on customer service protocols and company policies.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements to enhance response times and service quality.
- Managed escalated customer issues, ensuring satisfactory resolution and retention.
- Maintained accurate records of customer interactions
- Analyzed feedback to identify trends and recommend actionable solutions for service enhancement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Fraud Analyst 3
Arvest Bank
01.2022 - 06.2022
- Analyzed loss mitigation options to develop effective solutions for distressed borrowers.
- Collaborated with internal teams to streamline processes and enhance customer experience.
- Monitored industry regulations, adapting policies and procedures to maintain compliance and mitigate risk exposure.
- Maintained professional knowledge of industry trends and regulations in order to provide guidance on best practices for loss mitigation efforts.
- Consistently met or exceeded departmental goals related to timelines for case resolution, customer service metrics, and loan modification approvals.
- Proactively identified potential fraud risks within the loss mitigation process, taking steps to mitigate the impact on company resources.
- Provided support during times of high volume or staffing shortages by assisting colleagues with their workload as needed.
- Collaborated with cross-functional teams to develop comprehensive loss mitigation solutions for at-risk borrowers.
- Developed strong relationships with external vendors, optimizing collaboration during short sale negotiations or property valuations.
Fraud Analyst 2
Arvest Bank
03.2021 - 01.2022
- Analyzed transaction patterns to identify fraudulent activities and mitigate risks.
- Developed and implemented strategies for real-time fraud monitoring and response.
Senior Teller
Arvest Bank
02.2020 - 03.2021
- Supervised daily teller operations ensuring compliance with bank policies and procedures.
- Mentored junior tellers to enhance service delivery and improve customer satisfaction ratings.
- Implemented process improvements that increased transaction efficiency and reduced wait times.
- Analyzed daily cash flow reports, identifying discrepancies and recommending solutions for operational efficiency.
- Collaborated with management to develop training materials for new hires, streamlining onboarding processes.
- Resolved complex customer inquiries, fostering strong relationships and promoting customer loyalty initiatives.
- Led team meetings to discuss performance metrics, share best practices, and align on strategic goals.
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
- Coached and trained 3 new bank tellers.
- Answered phone and email inquiries on banking products.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Politely assisted over 100 customers per day in fast and high-pressure environment.
- Managed shift schedule for team of 7
- Mentored and trained new tellers on bank procedures and customer service standards.
- Introduced customers to other bank team members to help meet financial needs.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Answered inquiries regarding checking and savings accounts and other related products.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Processed applications for new accounts.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Counted, verified and handled bank deposits and armored car transactions.
- Cross-sold credit cards, loans and other bank products.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Calculated fees due, interest and change for customer transactions.
Teller
Arvest Bank
11.2018 - 01.2020
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained compliance with banking regulations and internal policies during daily operations.
- Assisted in identifying cross-selling opportunities, promoting bank products to meet client needs.
- Monitored cash levels and prepared daily reports to support financial accountability within the branch.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Vet-Tech
Animal Emergency Center of Norman
Norman, OK
08.2016 - 08.2017
- Experience in logging inventoried drugs, monitor patients, answer phone calls, cashier, maintenance of clinic, handle client complaints, cleaning of clinic, dosing/administering medications, lab work, inventory, laundry, training new employees, closing duties, send faxes, transfer to other clinics when needed
Vet-Tech
Animal Medical Center of Midwest City
Midwest City, OK
08.2016 - 08.2017
- Experience in logging inventoried drugs, monitor patients, answer phone calls, cashier, maintenance of clinic, handle client complaints, cleaning of clinic, dosing/administering medications, lab work, inventory, laundry, training new employees, closing duties
Associate Manager
Regal Cinemas
Norman, OK
02.2013 - 08.2014
- Hired new associates, did evaluations of employees, handled scheduling, handled customer complaints, handled party organizations, handled correcting employee behavior, counted down safe and employee drawers, handled maintenance scheduling, was the one who learned and trained everyone when new systems rolled out.
- Supervised daily operations to ensure optimal guest experience and adherence to company standards.
- Led team training initiatives, enhancing staff performance and service quality.
- Implemented process improvements that streamlined ticket sales and concession operations.
- Managed inventory control systems, reducing waste and ensuring product availability.
- Developed scheduling strategies that optimized staff resources during peak hours.
- Collaborated with corporate teams on marketing campaigns to drive attendance and revenue growth.
- Coordinated maintenance schedules to ensure facility compliance with health and safety regulations.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Mentored and supported 25 department employees to create strong workplace culture.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Mentored junior team members, contributing to their professional growth and skill development.
- Oversaw training and onboarding process for all newly hired employees within 25.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Head Host
Chuy Tex-Mex
03.2012 - 12.2012
- Supervised front-of-house operations to ensure smooth guest experiences and efficient table turnover.
- Trained and mentored new hosts, enhancing team performance and service quality.
- Managed reservation system, optimizing seating arrangements to maximize capacity during peak hours.
- Maintained a clean and welcoming environment at the host stand while greeting guests upon arrival warmly.
- Monitored dining area capacity to ensure adherence to fire code regulations and safety guidelines.
Education
Bachelor’s Degree - Integrative Studies
University of Oklahoma
12-2020
Applied Associates Science Degree - Veterinarian Technician program
OSU-OKC University
OKC, OK01-2016
High School Diploma - undefined
Norman High School
Norman, OK01-2010
Skills
- Experience in helping maintain/ correct procedures
- Experience in identifying gaps in between department functions
- Experience in finding a solution with new systems issues that arise
- Experience in Mitigation, Detection – Checks, and Digital functions
- Knowledge in training and coaching of team members
- Experience scheduling employees for training, shifts, and meetings
- Experience in improving processes to better follow policies
- Strong organizational skills
- Able to quickly learn new reports or functions
- Able to apply new knowledge to better understand required work
- Experience using excel and pulling needed reports
- Experience navigating visa systems, encore, signature Dlrr, etc
- Experienced with customer relations
- Experience with looking for fraudulent activity
- Spotting CF or Fraudulent items
- Ability to work independently and resolve issues both personnel and customer related
- Ability to work under pressure
- Experience in aspect/five9
- Operational knowledge of Microsoft Office applications
- Experienced in organizing
- Experienced in understanding categories
- Experience with handling customers account and dealing with day to day functions
- Experience with high risk verifying customers
- Ability to work Showcase queries
- Monitoring transfers between accounts
- Flexible with day to day changes as needed
- Experienced with scheduling
- Transaction monitoring
- Anti-fraud systems
- Fraud prevention
- Tableau visualization
- Predictive analytics
- Fraud risk management
- Fraud trend analysis
- Fraud loss mitigation
- Fraud documentation
- Fraud reporting
- Fraud rules development
- Fraud research
- Fraud training
- Fraud policy enforcement
- Effective communication
- Activity monitoring
- Data analysis
- Procedure review
- Dispute resolution
- Case management
- Fraud detection
- Loss prevention
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Product knowledge
- Refund handling
- Inventory management
- Merchandise restocking
- Up-selling techniques
- Retail merchandising
- Data entry proficiency
- Product merchandising
- Basic math
- Stress management
- Issue escalation
- Check processing
- Positive and professional
- Plan-o-gram implementation
- Cross-selling
- Problem-solving
Timeline
Senior Fraud Analyst
Arvest Bank
09.2024 - Current
Fraud Analyst 2/fraud analyst
Arvest Bank
07.2023 - 09.2024
Fraud Analyst 1
Arvest Bank
06.2022 - 07.2023
Fraud Analyst 3
Arvest Bank
01.2022 - 06.2022
Fraud Analyst 2
Arvest Bank
03.2021 - 01.2022
Senior Teller
Arvest Bank
02.2020 - 03.2021
Teller
Arvest Bank
11.2018 - 01.2020
Vet-Tech
Animal Emergency Center of Norman
08.2016 - 08.2017
Vet-Tech
Animal Medical Center of Midwest City
08.2016 - 08.2017
Associate Manager
Regal Cinemas
02.2013 - 08.2014
Head Host
Chuy Tex-Mex
03.2012 - 12.2012
Server
Regal Cinemas
05.1990 - Current
Applied Associates Science Degree - Veterinarian Technician program
OSU-OKC University
High School Diploma - undefined
Norman High School
Bachelor’s Degree - Integrative Studies
University of Oklahoma