Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Soelastri Massicotte

Tampa,FL

Summary

Motivated Fraud Analyst touting 2 years of expertise investigating suspicious activity for Capital One. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.

Overview

7
7
years of professional experience

Work History

Senior Fraud Analyst

Capital One
04.2022 - Current
  • Reduced credit card fraud by implementing effective monitoring and detection strategies.
  • Improved customer satisfaction by promptly addressing and resolving fraud-related inquiries.
  • Conducted thorough investigations of suspicious transactions, minimizing financial losses for the company.
  • Provided training to colleagues on credit card fraud awareness, contributing to a more secure work environment.
  • Successfully identified emerging threats by constantly reviewing industry news and developments, maintaining situational awareness at all times.
  • Utilized advanced analytical tools to detect any unusual account activity or patterns indicative of potential fraud attempts.
  • Provided timely feedback to management regarding system improvements that led to reduced instances of false positives/negatives during fraud detection efforts.

Mortgage Loan Counselor

Planet Home Lending
12.2020 - 04.2022
  • Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Reduced delinquency rates by implementing effective mortgage collections strategies.
  • Enhanced customer satisfaction levels through timely resolution of mortgage-related issues.
  • Negotiated repayment plans for borrowers, promoting financial stability and preventing foreclosures.

Senior Teller

Wells Fargo
05.2019 - 06.2020
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Mentored new hires, facilitating their onboarding process and fostering a positive team environment.

Assistant Sales Lead

Foot Locker
06.2017 - 05.2019
  • Increased sales revenue by implementing innovative sales strategies and engaging customers.
  • Assisted in achieving store targets with effective product promotion and persuasive communication skills.
  • Enhanced customer satisfaction by promptly addressing concerns, providing accurate information, and offering suitable solutions.
  • Contributed to team success through consistent collaboration, constructive feedback, and proactive problemsolving.
  • Improved employee performance by designing and implementing effective training programs.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.

Education

Linguistics

Hillsborough Community College
Tampa, FL
05.2026

High School Diploma -

Jefferson High School
Tampa, FL
05.2019

Skills

  • Customer Service
  • Internal Controls
  • Data Analysis
  • Interpersonal Skills
  • Case Management
  • Trained in Fraud Management and Banking Procedures
  • Transaction Review
  • Proficient in All Microsoft Applications
  • Cash Handling/ POS
  • Management & Training

Accomplishments

    Highest Standing QA score in Dept.

Timeline

Senior Fraud Analyst

Capital One
04.2022 - Current

Mortgage Loan Counselor

Planet Home Lending
12.2020 - 04.2022

Senior Teller

Wells Fargo
05.2019 - 06.2020

Assistant Sales Lead

Foot Locker
06.2017 - 05.2019

Linguistics

Hillsborough Community College

High School Diploma -

Jefferson High School

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Soelastri Massicotte