Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andy Wallpher

Altamonte Springs,FL

Summary

Innovative and exceptional team leader. Works best in management positions and has experience leading teams to accomplish weekly/monthly metrics. Passionate about all work, and continuously goes above and beyond to meet any metrics.

Overview

7
7
years of professional experience

Work History

Senior Fraud Analyst

U.S. Bank
02.2025 - Current
  • Evaluated third-party solutions for potential integration into the existing anti-fraud ecosystem, ensuring seamless compatibility with existing infrastructure components while augmenting overall effectiveness levels significantly.
  • Leveraged expertise in statistical analysis to identify patterns indicative of fraudulent behavior or transaction anomalies.
  • Served as an internal consultant on fraud-related matters, providing insights and recommendations to various departments as needed.
  • Contributed to policy development efforts, incorporating industry best practices into organizational procedures for combating financial crime.

Lead Fraud Analyst

U.S. Bank
12.2023 - 02.2025
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.

Customer Relationship Consultant III

U.S. Bank
08.2022 - 12.2023
  • Developed a strong and loyal customer base with an increase in branch sales and customer retention by 30%
  • Led regular team meetings focused on sharing best practices and discussing areas for improvement based on client feedback.
  • Mentored junior team members to improve their communication skills and overall productivity in handling client inquiries.

Bank Teller

Arvest Bank
02.2021 - 07.2022
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Enhanced branch sales through cross-selling bank products and services to customers.

Key Holder

Hallmark
08.2019 - 01.2021
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.

Key Holder

Lindbergh
01.2019 - 06.2019
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.

Price Lead

Old Navy
08.2018 - 06.2019
  • Achieved optimal pricing accuracy by collaborating with sales, marketing, and finance departments.
  • Maintained up-to-date pricing data by regularly reviewing market trends and competitor pricing activities.

Education

Master of Science - Forensic Accounting And Fraud Examination

University of West Virginia
08-2025

Bachelor of Science - Political Science

University of Arkansas
05-2022

Associate of Arts - General Studies

International University of Santa Cruz
05-2018

Skills

  • Data analysis

  • Fraud prevention

  • Fraud detection

  • Dispute resolution

  • Trend analysis

  • Loss prevention

  • Case management

  • Customer service

  • Customer relations

  • Relationship building

  • Retail operations

  • Sales expertise

Languages

Spanish
Native or Bilingual

Timeline

Senior Fraud Analyst

U.S. Bank
02.2025 - Current

Lead Fraud Analyst

U.S. Bank
12.2023 - 02.2025

Customer Relationship Consultant III

U.S. Bank
08.2022 - 12.2023

Bank Teller

Arvest Bank
02.2021 - 07.2022

Key Holder

Hallmark
08.2019 - 01.2021

Key Holder

Lindbergh
01.2019 - 06.2019

Price Lead

Old Navy
08.2018 - 06.2019

Bachelor of Science - Political Science

University of Arkansas

Master of Science - Forensic Accounting And Fraud Examination

University of West Virginia

Associate of Arts - General Studies

International University of Santa Cruz

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