Rayven Johnson
Atlanta,GA
Summary
Highly energetic and customer-focused professional with experience in delivering exceptional customer service skills in fast-paced environments. A strong communicator adept in demonstrating a strong set of core values while operating with adaptability to a multitude of conditions, environments, situations, and people. Desiring where interpersonal skills and the proven ability to remain calm and rational under high levels of stress will contribute to the success of the company.
Overview
6
6
years of professional experience
Work History
Senior Fraud Analyst
Bank of America
Kennesaw, GA
08.2021 - Current
- Execute and perform client services such as client calls, transaction processing, inquiry response/research, and requests
- Identify fraudulent activity quickly and efficiently while providing quick and precise answers to various customer and vendor requests
- Protect clients by raising awareness of their personal information has been compromised while providing reassurance that the issue will be resolved
- Educate clients on ways to protect their information while avoiding scams and fraudulent websites.
Service & Engagement Team Leader
Target
Tucker, GA
08.2018 - 11.2021
- Partnered with store management to create and implement strategies to contribute to the achievement of daily, weekly, monthly, and annual customer satisfaction goals
- Provided fast service to guests by responding and ensuring that team members are responding to requests and back up cashiering calls in a timely manner
- Devised ways to improve workflow and process improvements to increase productivity
- Demonstrated a service culture that prioritizes the guest service experience
- Modeled, trained, and coached expectations, policies, and standard procedures to deliver the service standard to new hires
- Demonstrated a commitment to diversity, equality, and inclusion through continuous development by modeling inclusive behaviors.
Year Up Internship
Bank of America
Kennesaw, Georgia
01.2021 - 07.2021
- Gained Experience & Skills For My Upcoming Position
- Gained Exposure Of Being An Sr.Fraud Analyst
- Developed Professional Contacts
- Gained Real Work Experience
Education
High School Diploma -
Tucker High School
Tucker, GA05-2018
Skills
- Customer Service
- Leadership
- Communications
- Planning and Reporting
- Customer Retention
- Problem Solving
- Hospitality
- Training and Coaching
- Public Speaking
- Team Collaboration
- Incident Reports
- Inventory Management
- Conflict Resolution
- Adaptability
- Scheduling
- Database Management
- Continuous Improvement
- Relationship Building
- Client & Customer Focus
- Critical Thinking
Timeline
Senior Fraud Analyst
Bank of America
08.2021 - Current
Year Up Internship
Bank of America
01.2021 - 07.2021
Service & Engagement Team Leader
Target
08.2018 - 11.2021
High School Diploma -
Tucker High School