Anastasia Owens
Columbus
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual, proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy.
Overview
2
2
years of professional experience
Work History
KIT TELLER
KEMBA FINANCIAL CREDIT UNION
03.2024 - Current
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
CASHIER
EV MARKET PLACE
11.2023 - 03.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
REYNOLDSBURG HIGH SCHOOL
Reynoldsburg, OH06-2007
Skills
- Banking law compliance
- Account updating
- Drawer balancing
- Banking product sales
- Reliable
- Strong work ethic
- Customer relationship building
- Exceptional customer service
- Fraud detection
- Excellent communication skills
Accomplishments
- Earned KIT GOAT twice for outstanding customer service and exceptional work in our KIT team.
Timeline
KIT TELLER
KEMBA FINANCIAL CREDIT UNION
03.2024 - Current
CASHIER
EV MARKET PLACE
11.2023 - 03.2024
High School Diploma -
REYNOLDSBURG HIGH SCHOOL
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