Anastasia Rivera
Austin,Texas
Summary
Hardworking Student offering full-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
6
6
years of professional experience
Work History
Global Tech Intern
Bank of America
06.2024 - 08.2024
- Utilize Shell scripting in Super Putty to automate and streamline database operations
- Manage and interact with CockroachDB for data storage, retrieval, and manipulation tasks
- Write and convert scripts from MemSQL into Shell scripts for efficient data management processes
- Collaborate with team members to capture and analyze product-specific data points
- Gathered, organized and input information into digital database.
Clinical Data Entry Operator
Natera
09.2023 - 05.2024
- Entering data such as patient demographics, medical history, and test results into electronic health records (EHR) systems.
- Ensuring that patient records are current by adding new information and correcting any discrepancies.
- Verifying the accuracy and completeness of data entries by cross-referencing with source documents.
- Creating and formatting reports based on the data entered, which may be used for clinical reviews or research.
- Adhering to regulatory requirements and privacy laws, such as HIPAA, to protect patient information and maintain confidentiality.
Global Tech Intern
Bank of America
06.2023 - 08.2023
- Data Retrieval and Analysis in Oracle DB
- Demonstrates proficient programming skills in Linux and PowerScript
- Capable of comprehending and evaluating AWR (Automatic Workload Repository) reports
- Ability to adapt to different tools and technologies as project requirements change
Clinical Data Operator
Natera
01.2022 - 02.2023
- Proficient in executing job responsibilities with exceptional precision and meticulous attention to detail
- Skilled in the safe and proper management of various sample types, including blood, buccal, and tissue
- Achieves daily production rate exceeding the target by 3%
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Minimized manual system errors with streamlined data entry process.
Claims Agent
Accenture
01.2021 - 01.2022
- Provided comprehensive support to Tennessee claimants in processing weekly certifications, tracking claim statuses, updating profiles, and addressing general inquiries related to unemployment programs
- Effectively managed both inbound and outbound communication channels, including phone calls and emails, to ensure timely and accurate assistance to claimants
Customer Service Representative
Teleperformance
10.2018 - 06.2020
- Utilized problem-solving skills to manage challenging interactions professionally and effectively.
- Achieved and maintained key metrics related to call handling, customer satisfaction, and first-call resolution.
- Addressed inquiries from Medicare customers, providing clear and accurate information regarding their benefits and services.
- Provided feedback on recurring issues, participated in training, and suggested improvements to enhance customer experience.
Education
B.S - Computer Science
Huston-Tillotson University
Austin, TX12.2024
HS Diploma - General studies
Warren G. Harding HS
Warren, OH05.2018
Skills
- Typing Speed 57 WPM
- SQL
- Linux/Shell Scripting
- Cockroach DB
- User Experience (UX) design
- Goal Setting
- Adaptability
- Attention to Detail
Awards
- Amazon SCOT/INFORMS SCHOLARSHIP to Foster the professional pipeline of students with an interest in operational research, management science, and analytics
- Blavity/AFROTECH CONFERENCE 2023 SCHOLARSHIP honored with the privilege of being chosen as a distinguished participant by Blavity. This selection recognizes my contributions to and involvement in the tech industry.
Relevant Courses
- Java I
- Software Engineering I
- Database & Info Retrieval
- Professional Development
Timeline
Global Tech Intern
Bank of America
06.2024 - 08.2024
Clinical Data Entry Operator
Natera
09.2023 - 05.2024
Global Tech Intern
Bank of America
06.2023 - 08.2023
Clinical Data Operator
Natera
01.2022 - 02.2023
Claims Agent
Accenture
01.2021 - 01.2022
Customer Service Representative
Teleperformance
10.2018 - 06.2020
B.S - Computer Science
Huston-Tillotson University
HS Diploma - General studies
Warren G. Harding HS