Anastasia Robinson
Clinton Township
Summary
Administrative and operations professional with experience in accounts payable support, accounts receivable support, healthcare administration, mortgage operations, and customer service. Skilled in data entry, document review, vendor relations, payment collection, insurance verification, and client communications. Recognized for accuracy, attention to detail, and the ability to manage multiple priorities in fast-paced environments. Proven ability to support efficient operations, maintain accurate records, and deliver exceptional service to clients, patients, and business partners.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Oakland Macomb OBGYN
01.2025 - Current
- Serve as the first point of contact for OBGYN and Pelvic Floor Physical Therapy patients.
- Schedule appointments and coordinate provider and therapy schedules.
- Verify insurance eligibility, benefits, and patient demographic information.
- Answer multi-line phones and assist patients with scheduling and office inquiries.
- Maintain accurate patient records and support efficient daily office operations.
Keyholder
Urban Outfitters
02.2020 - Current
- Enhance customer interactions for a seamless shopping experience.
- Organize displays to increase product visibility and sales.
- Train and mentor new associates.
- Resolve customer and employee concerns in a fast-paced environment.
Operations Specialist
United Wholesale Mortgage
01.2022 - 05.2023
- Reviewed documentation for accuracy and compliance while meeting production goals.
- Communicated with clients and third-party vendors to obtain required documentation.
- Maintained quality standards and data integrity in a high-volume environment.
Data Entry Clerk
Central Transport
12.2018 - 03.2020
- Processed high-volume data entry with speed and accuracy.
- Improved efficiency through effective 10-key and data management practices.
- Consistently met and exceeded productivity goals.
Office Assistant / Accounts Payable Support / Brand Ambassador
Mike's Tree Surgeons / SavATree & Live Edge Detroit
04.2017 - 10.2019
- Supported accounts payable functions by reviewing vendor invoices and maintaining accurate records.
- Processed incoming requests and updated customer and vendor information.
- Directed incoming calls and coordinated communication between customers and internal departments.
- Assisted with administrative office functions, filing, and record management.
- Represented the company at The Rust Belt, a local artisan market.
Education
High School Diploma -
Henry Ford II High School
01-2017
Nursing Assistant Program - undefined
Covenant Academy
01-2023
Skills
- Accounts Payable Support
- Accounts Receivable Support
- Vendor Relations
- Data Entry
- Customer Service
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Office Administration
- Quality Assurance
- Insurance Verification
- Appointment Scheduling
- Documentation Review
- Multi-Line Phone Systems
- Problem Solving
- Time Management
Timeline
Patient Service Representative
Oakland Macomb OBGYN
01.2025 - Current
Operations Specialist
United Wholesale Mortgage
01.2022 - 05.2023
Keyholder
Urban Outfitters
02.2020 - Current
Data Entry Clerk
Central Transport
12.2018 - 03.2020
Office Assistant / Accounts Payable Support / Brand Ambassador
Mike's Tree Surgeons / SavATree & Live Edge Detroit
04.2017 - 10.2019
Nursing Assistant Program - undefined
Covenant Academy
High School Diploma -
Henry Ford II High School