Anastasia Rose
Charlotte,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience in Retail and Hospitality
industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
Work History
Customer Service Team Leader
Kohl's
Charlotte, NC
04.2014 - Current
- Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
- Motivated teams by recognizing and rewarding excellence.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
Catering Staff Member
Sodexo USA
Charlotte, NC
02.2009 - 11.2013
- Assisted catering manager with setting up the event space and ensuring all necessary items were present.
- Prepared food for events, following recipes and instructions from the catering manager.
- Greeted guests upon arrival to ensure they felt welcome and comfortable at the event.
- Ensured that all food was served promptly and properly presented according to standards set by the caterer.
- Served beverages, appetizers, entrees, salads, desserts. to guests during the event as needed.
- Communicated effectively with other members of the catering staff throughout events to ensure a smooth flow of operations.
- Followed safety protocols when handling hot foods or hazardous materials such as cleaning products or sharp objects.
- Provided excellent customer service throughout each event by responding quickly to guest requests or inquiries in a polite manner.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ08.2009
Skills
- Report Preparation
- Report Generation
- Order Fulfillment
- Account Management
- Sales Expertise
- Customer Service Excellence
- Customer Service
- Retail store support
- Stocking and replenishing
- Key holder experience
- Money handling abilities
- POS systems expert
Languages
Spanish
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Customer Service Team Leader
Kohl's
04.2014 - Current
Catering Staff Member
Sodexo USA
02.2009 - 11.2013
Associate of Arts - Business Management
University of Phoenix