Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anastasia Santoso

Rancho Cucamonga,CA

Summary

Proven leader with extensive experience at Baskin Robins, adept in team leadership and cash handling. Excelled in elevating customer satisfaction and streamlining operations, demonstrating a positive attitude and problem-solving skills. Achieved significant improvements in productivity and efficiency through effective communication and strategic task delegation.

Overview

2
2
years of professional experience

Work History

Shift Leader

Baskin Robins
06.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Team Member

Zumiez
12.2022 - 02.2023

- greeted customers and engaged conversation

- handled money

- work cashier

- closing / opening

Shift Manager/Key Holder

Baskin Robins
01.2022 - 01.2023
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.

Education

High School Diploma -

Etiwanda High School
Rancho Cucamonga, CA
05.2024

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Good communication

Timeline

Shift Leader

Baskin Robins
06.2023 - Current

Team Member

Zumiez
12.2022 - 02.2023

Shift Manager/Key Holder

Baskin Robins
01.2022 - 01.2023

High School Diploma -

Etiwanda High School
Anastasia Santoso