Anastasia Tsentzelis
Brooklyn
Summary
Diligent floral designer at Marine Florists with a background in floral design and customer service. Adept at creating visually stunning arrangements and maintaining exceptional customer relationships. Demonstrated creativity and attention to detail in high-pressure environments.
Professional with strong experience in youth development and camp activities. Known for fostering team collaboration and adapting to changing needs. Skilled in activity planning, conflict resolution, and promoting positive environment. Consistently focused on achieving impactful results and fostering supportive atmosphere.
Experienced with monitoring and ensuring safety of swimmers. Utilizes quick decision-making and effective communication to handle emergencies efficiently. Knowledge of CPR and first aid techniques, ensuring safe and secure environment for all pool users.
Overview
9
9
years of professional experience
Work History
Florists
Marine Florists
01.2020 - Current
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Provided customers with care directions for flower arrangements.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
- Achieved greater accuracy in fulfilling orders by confirming details with customers before beginning work on their request.
- Advised customers on care and maintenance of plants and flowers, increasing customer engagement.
- Resolved customer complaints with empathy and professionalism, maintaining positive store image.
- Maintained high level of cleanliness and organization in shop, ensuring pleasant shopping experience.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
Lifeguard
Mill Basin Day Camp
06.2017 - 08.2019
- Learned and maintained responder skills such as First Aid and CPR.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Taught classes to children groups to ensure they had the skills to swim to ensure they knew what to do if they were drowning.
Counselor
Mill Basin Day Camp
06.2016 - 08.2016
- Coordinated daily schedules for campers, ensuring a balance of structured activities and free time throughout the day.
- Collaborated with fellow counselors to design entertaining programs that fostered team-building and personal growth.
- Promoted a safe and inclusive environment for all campers through close supervision and effective communication.
- Implemented conflict resolution strategies to address and resolve issues between campers, maintaining a harmonious atmosphere.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY02-2024
Associate of Arts - Criminal Justice
Kingsborough Community College
Brooklyn, NY02-2022
Skills
- Camper support and assistance
- Safety management
- Team collaboration
- Child supervision
- Flexibility and adaptability
- Sales and service-oriented
- CPR
- Inventory management and ordering
- Child and adolescent mentoring
- CPR and AED training
- Merchandise display assembly
- Emergency response
- Group supervision and management
- Merchandise display assembly
- Window displays
- Patience and tolerance
- Consultative sales techniques
- Delivery coordination
- Order preparation and processing
- Attention to detail
- Customer service
- Stock organization
- Organization
- Order placement
- Customer orders
- Design specifications
- Multitasking Abilities
- Problem-solving
- Time management
- Decision-making
Timeline
Florists
Marine Florists
01.2020 - Current
Lifeguard
Mill Basin Day Camp
06.2017 - 08.2019
Counselor
Mill Basin Day Camp
06.2016 - 08.2016
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Associate of Arts - Criminal Justice
Kingsborough Community College
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