Anastasia Weathers
Palm Coast,FL
Summary
Experienced in inventory auditing, demand forecasting, and stock control systems. Utilize precise organizational skills to ensure accurate and efficient inventory management. Track record of reducing discrepancies and improving operational efficiency. Hardworking and focused administrative professional with excellent communication, planning, and prioritization skills. Expertise in drafting reports, managing mail, and updating tracking spreadsheets. Exceptional leadership skills to streamline workflows and optimize personnel strengths for maximum productivity. Empathetic and compassionate with a talent for connecting with young individuals and fostering a supportive environment. Knowledge of behavior management techniques and crisis intervention. Skilled in active listening and problem-solving. Committed to nurturing growth and resilience in youth to create a positive impact. Personable and motivated with a strong ability to lead teams effectively while maintaining a positive work environment. Understanding of operational procedures and possessing strong organizational and communication skills. Dedicated to driving team success and ensuring high levels of productivity. Customer service professional with extensive experience in the automotive industry, specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability. Adapt seamlessly to evolving customer needs and industry changes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor
DAYTONA DODGE CHRYSLER JEEP
07.2023 - 02.2024
- Results-driven Service Advisor with more than8 years of experience in customer service
- Acts as the intermediary between service technicians and customers, explaining the Service Technician's recommendations to the customer in easy-to-understand language and suggesting up-sell opportunities to keep the customer's vehicle safe
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Inventory Specialist
Viking Pure Solutions
07.2022 - 07.2023
- Counting and balancing merchandise, making price lists of products in stock by scanning them with a bar code reader/writer
- Identify any discrepancies or losses at the end of business operations each week so they can be prevented from happening again
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Shift Leader
Trulieve
04.2021 - 07.2022
- Working with a team
- Leader trainer for new patient consultant
- Used Quickbooks, Windows Office, Google Office, and learned other computer programs
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Observed packing operations to verify conformance to specifications.
- Maintaining high AOT
Youth Care Worker
True Core Behavioral Solutions
04.2020 - 04.2021
- Supervises and/or participates in various recreation programs and activities with juvenile residents
- Teaches, supervises and/or participates in various daily living activities with juvenile residents
- Provides advice to individual juvenile residents on personal problems they encounter while in the facility such as peer pressure, adapting to the surroundings, and so forth by presenting a positive role model and using common sense to relieve tension and prevent additional problems
- Keeps continual track of the number of juvenile residents under direct supervision through periodic head counts and reports all movements of juvenile residents master control
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Promoted emotional well-being by providing individualized support and counseling to address personal challenges faced by each youth.
- Provided academic support during homework hours helping students stay on track academically.
- Implemented behavior modification techniques to foster positive growth and change in troubled youths.
- Built strong, trust-based relationships with youth, becoming reliable and positive role model.
- Increased awareness of social issues among youth by organizing informative workshops and discussions.
- Coordinated with multidisciplinary teams to ensure comprehensive support covering educational, health, and emotional needs.
Administrative Assistant
Cory's Affordable Computers
01.2017 - 04.2019
- Scheduled and coordinated meetings and appointments for supervisors and managers
- Used Quickbooks, Windows Office, Google Office, and learned other computer programs
- Developed new filing and organizational practices, helping keep a better record keeping system for my superiors and managers
- Delivered parts, ordered parts and helped improve customer interaction
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Bagger/Cashier
Publix
02.2014 - 03.2016
- Money handling skills
- Better enhanced the customer's shopping experience
- Stocked items, helped customers find their needs
- Worked in the deli
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Maintained customer satisfaction by assisting with carrying out goods.
- Bagged customer purchases while paying mind to industry best practices.
- Returned unwanted merchandise and retrieved specially requested products.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Contributed to positive work culture through effective communication and collaboration with coworkers.
- Answered customer inquiries and provided product guidance.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Provided excellent customer service by addressing inquiries and assisting with locating products.
- Maintained orderly cart areas outside the store, ensuring availability of carts for incoming shoppers at all times.
Education
High School Diploma -
Flagler Palm Coast High School
Palm Coast, FL03.2017
Skills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
- Shipping and receiving
- Order picking and processing
- Stocking and organization
- MS office
- Cycle counting
- Inventory counts
- Basic math
- Audit processes
- Positive attitude
- Cash handling
- Problem-solving
- Team leadership
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Service estimates
- Handling customer complaints
- Team player mentality
- Price quoting
- Goal-oriented mindset
- Service scheduling
- Youth supervision
- Multicultural sensitivity
- Self-care techniques
- Behavior management
- Data entry
- Office administration
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Customer relations
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Appointment scheduling
- Recordkeeping
Certification
- First Aid Certification
- CPR Certification
- RBT
- November2020 to November2021
- Registered Behavior Technician
Assessments
- Customer service — Proficient
- February2020
- Identifying and resolving common customer issues
- Full results: Proficient
- Call center customer service — Proficient
- July2021
- Demonstrating customer service skills in a call center setting
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Service Advisor
DAYTONA DODGE CHRYSLER JEEP
07.2023 - 02.2024
Inventory Specialist
Viking Pure Solutions
07.2022 - 07.2023
Shift Leader
Trulieve
04.2021 - 07.2022
Youth Care Worker
True Core Behavioral Solutions
04.2020 - 04.2021
Administrative Assistant
Cory's Affordable Computers
01.2017 - 04.2019
Bagger/Cashier
Publix
02.2014 - 03.2016
High School Diploma -
Flagler Palm Coast High School
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