Claude Wilcox
Millburne,PA
Summary
An experienced New/Pre-owned Car Salesman with a three-year track record of meeting sales quotas and fostering enduring customer relationships. Skilled in managing and updating company social media accounts for various organizations. Vigilant in monitoring inventory levels and surpassing customer expectations with advantageous contract terms. A proactive communicator possessing advanced financial expertise. As a Charismatic Senior Car Salesman Consultant, I excel in sales by employing persuasive communication and superior negotiation skills, uphold a strong grasp of industry best practices and market trends, and effectively showcase vehicle features to finalize sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Customer Sales Consultant
Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep Ram
Philadelphia, PA
08.2022 - Current
- Utilized proactive communication to consistently engage with established accounts and attract new car/pre-owned customers, driving continuous revenue growth
- Successfully oversaw the sales process for both new and pre-owned vehicles, including managing customer rebates, lease buyouts, and warranty packages.
- Streamlined new/pre-owned car sales process through effective feedback delivery
- Provided efficient payment processing and coordinated deliveries to ensure customer satisfaction.
- Achieved outstanding results by delivering impactful product demonstrations and effectively handling objections, leading to a significant boost in sales
- Provided accurate estimates, quotes, and delivery dates for customers.
- Strengthened customer relationships through the provision of outstanding service resulting in positive experiences
- Enhanced operational efficiency by effectively organizing files, records, and delegating support tasks to enable managers to focus on critical responsibilities
- Contributed to positive workplace dynamics by collaborating effectively with peers and other staff
- Executed diverse marketing strategies, encompassing customer outreach initiatives and online advertising on social media platforms.
Senior Auto Sales Consultant
PhillyAuto Automotive Sales
Philadelphia, PA
08.2020 - 08.2022
- Demonstrated strong sales acumen by successfully closing deals through compelling communication techniques and comprehensive knowledge of customers' needs, financing arrangements, and vehicle features
- Increased sales performance by deploying a range of marketing tactics like cold calling prospective clients and leveraging social media platforms to promote vehicles.
- Maintained long-term revenue streams with careful management of client relationships, generating repeat business and consistent referrals
- Earned high customer satisfaction marks by helping each person get into ideal vehicle at desired payment.
Porter Supervisor/Lot Attendant
ParkOps Automotive Hospitality Service/Mainline BMW
Bala Cynwyd, PA
11.2017 - 05.2020
- Demonstrated excellent communication skills, effectively conveying product features and providing accurate sales information to customers for informed decision making.
- Increased workflow efficiency by reinforcing employee training for new hires as well as existing employees, setting a standard and allocating daily tasks.
- Managed inventory, keys tracking, car damage, missing and/or additional items on invoices, with car/invoice serial numbers along with and updated daily maintenance logs
- Performed consistent vehicle damage inspections, assigning stock control numbers and attaching buyer guides along with stock tags.
Education
High School Diploma -
Philadelphia Community College
Upper Darby High School
Skills
- New/Pre-Owned Vehicle Sales
- New/Used Vehicle Inventory
- New/Pre-Owned Contract
- Business Finance
- Manage Company Social Media
- Customer Feedback Tracking
- Community Engagement
- Content Development
- Branding Support
- Corporate Brand Identity
- Internet Research
- Social Perceptiveness
- Client Relationship Management
- Negotiation and Sales Strategy
- Employee Training
- Contract Preparation
- Excellent Communication
- Problem Solving
- Customer Service
- Goal Oriented
- Strong Computer & Phone Skills
- Excellent Communication, Listening Skills
- Excels in Competitive Environment
- Outstanding Multitasking Skills
Certification
- OSHA Certification | General Industry
- P.A. Vehicle Salesperson License – Since September 2020
Professional References
- Tara Ryan, Finance Manager, at Mattblatt CDJR., Phone: 302 521 0058
- Paul Mullen, Used Car Manager, at Mattblatt CDJR., Phone: 484 410 1588
- Johnathan Sanchez, Finance Manager, at Mattblatt CDJR., Phone: 609 649 2636
- German Konig, Sales Manager at Mattblatt CDJR., Phone: 215 828 5924
- Frank Ingargiola, General Manager at Mattblatt CDJR., Phone: 856 562 5731
- Darry Jenkins, Dealership General Manager, Phillyauto Inc., Phone: 267 306 0229
Timeline
Senior Customer Sales Consultant
Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep Ram
08.2022 - Current
Senior Auto Sales Consultant
PhillyAuto Automotive Sales
08.2020 - 08.2022
Porter Supervisor/Lot Attendant
ParkOps Automotive Hospitality Service/Mainline BMW
11.2017 - 05.2020
High School Diploma -
Philadelphia Community College
Upper Darby High School
- OSHA Certification | General Industry
- P.A. Vehicle Salesperson License – Since September 2020
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