Enthusiastic high energy team player. Invigorated by taking on new challenges and building relationships. Strong work ethic, adaptability, and exceptional interpersonal skills. Seasoned people leader adept in preserving genuine partnerships through support, trust, and transparency.
Hi, I’m
ANASTASIA BREE GOWER
LEAGUE CITY,TX
Summary
Overview
18
years of professional experience
1
Certification
Work History
American National Insurance CompanyLeague City, TX
Education and Development Specialist
01.2024 - Current
Job overview
- Analyzed training materials to determine suitability for modernization and potential transition to technology-enhanced formats.
- Facilitated scheduling of new hire training sessions for two departments within annuity administration.
- Monitored classroom interactions and delivered targeted coaching to improve facilitation skills.
- Implemented comprehensive training programs focusing on coaching facilitation, editing, and innovative solutions to strengthen team capabilities.
- Developed a new SharePoint site to centralize reference materials and retention documentation.
- Collaborated with agile teams to enhance understanding of systematic development influencing production area processes.
American National Insurance
Sr. Trainer Annuities
07.2022 - 01.2024
Job overview
- Conducted needs assessment and developed an updated training curriculum to improve performance in the annuity department.
- Created innovative gamified training resources to supplement current references and facilitate knowledge retention.
- Cultivated strong interdepartmental relationships and improved communication to support effective training collaboration.
- Refined lesson plans to incorporate updated teaching materials, supporting team member retention.
- Designed and refined evaluation metrics to optimize instructor effectiveness and student outcomes.
American National InsuranceGalveston, TX
Supervisor- Annuity Administration
07.2020 - 07.2022
Job overview
- Directed daily operations and staff management to ensure exceptional customer service and smooth functioning of the Starbucks coffee shop.
- Directed strategies for managing labor inventory, repair, and training expenses to enhance cost-effectiveness.
- Cultivated an environment that empowered staff through access to information and growth opportunities.
- Diagnosed operational challenges and executed targeted process enhancements to elevate workplace safety and productivity.
- Maintained high standards of customer service and adhered to established protocols to optimize sales and minimize inventory loss.
- Sought and utilized customer feedback to enhance service quality and satisfaction.
Lolli and Pops
Store Manager
04.2016 - 10.2019
Job overview
- Oversaw implementation of statewide merchandising initiatives, ensuring alignment with operational excellence standards.
- Guided associates, shift leaders, and assistant managers in mastering daily tasks and procedures to ensure seamless operations.
- Engaged with key customers and stakeholders to expand business networks and uncover potential growth opportunities.
- Enhanced customer satisfaction through attentive and informed service, fostering repeat business and memorable experiences.
Starbucks Coffee Company
Store Manager
10.2008 - 04.2016
Job overview
- Directed daily operations and staff management to ensure exceptional customer service and smooth functioning of the Starbucks coffee shop.
- Directed strategies for managing labor inventory, repair, and training expenses to enhance cost-effectiveness.
- Cultivated an environment that empowered staff through access to information and growth opportunities.
- Diagnosed operational challenges and executed targeted process enhancements to elevate workplace safety and productivity.
- Maintained high standards of customer service and adhered to established protocols to optimize sales and minimize inventory loss.
- Sought and utilized customer feedback to enhance service quality and satisfaction.
Education
University of Texas Pan American
B.A from Communications
12.2005
University Overview
Skills
Collaborative team player
Adept in Internal/external relationship and team building
Effective verbal/written communication
Fostering inclusive environments
Coaching for development
Creative process improvement solutions
Mentoring accountability
Certification
Camtasia Certification,
Certified SAFe 6 Practitioner,
ATD Instructional Design,
Process Fundamentals Attensi,
FLMI LEVEL 1
Timeline
Education and Development Specialist
American National Insurance Company
01.2024 - Current
Sr. Trainer Annuities
American National Insurance
07.2022 - 01.2024
Supervisor- Annuity Administration
American National Insurance
07.2020 - 07.2022
Store Manager
Lolli and Pops
04.2016 - 10.2019
Store Manager
Starbucks Coffee Company
10.2008 - 04.2016
University of Texas Pan American
B.A from Communications