Anastasiia Dotsenko
Round Rock,TX
Summary
Detail-oriented professional experienced in financial transaction processing and client relationship management. Expertise includes maintaining accurate records, processing payments, and managing confidential information while ensuring compliance with established procedures. Proven ability to foster lasting customer relationships and deliver outstanding service in fast-paced environments.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Property Operations & Guest Relations Manager
Blue inc LLC
Anaheim, CA
11.2019 - Current
- Managed guest communications and reservations for vacation rental properties, enhancing guest satisfaction and operational efficiency.
- Coordinated payment processing, refunds, and reservation modifications, ensuring accuracy and compliance with company policies.
- Responded promptly to customer inquiries, resolving issues with sound judgment and professionalism.
- Collaborated with vendors, contractors, and guests to facilitate seamless operations.
- Utilized multiple software platforms to organize documentation and streamline operational workflows, improving overall process efficiency.
- Maintained detailed records in adherence to established procedures and timelines.
Business Operations & Client Services Manager
Self-employeed
AUSTIN, TX
03.2016 - Current
- Managed daily operations of client-focused service business, overseeing scheduling, financial transactions, and customer communications to enhance client satisfaction.
- Coordinated appointments and managed calendars to streamline workflow across multiple projects, ensuring timely delivery of services.
- Processed payments, invoices, deposits, and refunds while maintaining accurate financial records and transaction documentation.
- Maintained confidential client information and contracts with professionalism and discretion to uphold client trust and compliance.
Food & Beverage Associate
Nordstrom
AUSTIN, TX
05.2023 - 06.2024
- Delivered exceptional customer service in a fast-paced, high-volume environment.
- Processed customer payments accurately using point-of-sale systems while maintaining attention to detail.
- Handled cash, credit card, and digital transactions in accordance with company procedures.
- Managed multiple customer requests while upholding professionalism and efficiency.
- Established rapport with customers, addressing concerns to enhance overall satisfaction.
- Maintained accuracy while working under time-sensitive conditions.
- Coordinated with team members to facilitate seamless daily operations.
Education
Associate of Science - Business Administration
Skyline Community Collage
San Bruno, CA06-2018
Skills
- Payment Processing
- Financial Transaction Processing
- Customer Account Management
- Operational efficiency
- Operational Documentation
- Microsoft Excel
- CRM Software
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Accomplishments
- FLEX (Future Leaders Exchange)
Timeline
Food & Beverage Associate
Nordstrom
05.2023 - 06.2024
Property Operations & Guest Relations Manager
Blue inc LLC
11.2019 - Current
Business Operations & Client Services Manager
Self-employeed
03.2016 - Current
Associate of Science - Business Administration
Skyline Community Collage